Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,100.00 - $73,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Gym membership
Job Description
The Club General Manager plays a pivotal role in overseeing all operations of a fitness gym dedicated to fostering a welcoming, inclusive, and "Judgment Free" environment for every member. The company is a well-established gym facility focused not only on providing state-of-the-art fitness equipment and services but also on delivering exceptional member experiences that promote health and well-being. Recognized for its commitment to customer service and community, the gym strives to create a positive atmosphere where individuals of all fitness levels feel comfortable and motivated to achieve their personal health goals. This position is a full-time role that offers competitive... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 3 years management experience in a fitness or related industry
- Proficiency with computer systems and software relevant to gym management
- Ability to work flexible hours including evenings and weekends
- Strong leadership and team-building skills
- Excellent communication skills
- Ability to resolve conflicts professionally and diplomatically
Job Qualifications
- Proven experience in a leadership role within the fitness or hospitality industry
- Strong interpersonal and communication skills
- Ability to lead, train and develop a diverse team
- Knowledge of payroll administration
- Customer service oriented with a focus on member satisfaction
- Strong organizational and problem-solving skills
- Ability to handle multiple tasks efficiently and effectively
Job Duties
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure your team follows superior customer service guidelines
- Recruit, hire, train and develop a high performing team consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians
- Schedule team and ensure all shifts are covered
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals
- Administration and processing of all weekly employee payroll
- Resolve employee issues or concerns, exercising diplomacy and professionalism
- Escalate member, staff and club issues to Area Manager
- Involved in all front desk related activities including answering phones in a friendly manner and assist callers with a variety of questions, check members into the system, club cleaning and maintenance, take prospective members on tours and new member sign up, facilitate all member requests, issues and questions, ensure prompt opening and closing of gym
- Oversee cleanliness and maintenance of facility
- Ensure safety of team, members and club property
- Determine and communicate equipment repair in a timely manner
- Manage marketing efforts by ensuring that your team is aware and trained on all marketing promotions
- Authorize expenditures and refunds
- Make daily bank deposits, if applicable
- Prepare all HR related forms and send to Corporate Payroll Team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: