Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,600.00 - $71,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401K with employer matching
Paid Time Off
parking assistance
Job Description
Misfit Joints is a unique hospitality brand that aims to create an experience unlike any other. With a commitment to being a warm and welcoming refuge for all, Misfit Joints celebrates diversity, authenticity, and alternative lifestyles. Their flagship establishments, Social Misfits and The Foolery, are based in Grand Rapids, Michigan, and offer distinct yet complementary dining experiences that blend comfort, creativity, and community.
Social Misfits is celebrated as a house of worship for waffles, offering both savory and sweet scratch-made waffles crafted from farm-fresh local ingredients and locally sourced Michigan maple syrups. Its ambiance, reminiscent of a cozy, lounge-like speak... Show More
Social Misfits is celebrated as a house of worship for waffles, offering both savory and sweet scratch-made waffles crafted from farm-fresh local ingredients and locally sourced Michigan maple syrups. Its ambiance, reminiscent of a cozy, lounge-like speak... Show More
Job Requirements
- Bachelor's degree in hospitality management business administration or related field preferred
- minimum of 3-5 years experience in restaurant management or similar role
- proven track record of managing successful teams and improving operational efficiency
- excellent verbal and written communication skills
- demonstrated ability to work flexible hours including evenings weekends and holidays
- ability to stand for extended periods and handle the physical demands of the role
- knowledge of local health codes and food safety practices
- strong problem-solving skills and attention to detail
- proficiency in using restaurant management software and point-of-sale systems
- valid food handler's certification or willingness to obtain one
- leadership capability to manage diverse teams and adapt to a fast-paced environment
Job Qualifications
- Proven experience as a general manager or in a similar leadership role within the hospitality industry
- strong knowledge of restaurant operations including front-of-house and back-of-house management
- excellent leadership and team management skills
- ability to coach mentor and motivate employees
- strong financial acumen including budgeting and cost control
- exceptional customer service and communication skills
- experience with point-of-sale systems and inventory management
- knowledge of health and safety regulations and compliance
- ability to handle customer complaints professionally and resolve conflicts
- strong organizational and multitasking abilities
- proficiency with communication tools such as email and Slack
- ability to analyze sales data and implement growth strategies
- familiarity with marketing promotion and financial processes
- commitment to fostering an inclusive and positive work environment
Job Duties
- Recruit train and supervise a diverse team of employees including hiring scheduling and performance management
- foster a positive work environment promote teamwork and motivate staff to deliver excellent customer service
- provide coaching and mentorship to team members ensuring their professional growth and development
- conduct regular staff meetings to communicate goals policies and operational updates including daily pre-shifts
- delegate tasks and responsibilities effectively ensuring smooth workflow and efficient use of resources
- oversee day-to-day operations to ensure smooth functioning of the restaurant
- develop and enforce standard operating procedures for various areas including front-of-house back-of-house and customer service
- maintain a clean safe and welcoming environment for both employees and guests
- monitor inventory levels track food costs and implement cost-control measures to maximize profitability
- collaborate with the kitchen staff to ensure timely food preparation and quality control
- maintain a strong focus on providing exceptional customer service and ensuring guest satisfaction
- handle customer feedback complaints and resolve any issues promptly and professionally
- train in de-escalation
- regularly interact with guests build relationships and address their needs and concerns
- implement strategies to enhance the overall dining experience and promote repeat business
- possess advanced knowledge on operating the point-of-sale system with a high level of efficiency
- work with the finance team to develop and oversee the restaurant's budget including revenue forecasts cost analysis and expense control
- monitor financial performance review financial statements and implement strategies to improve profitability
- analyze sales trends customer preferences and market conditions to identify opportunities for growth
- implement effective pricing strategies and promotions to increase revenue
- ensure compliance with health and safety regulations food handling guidelines and sanitation standards
- conduct regular inspections to maintain cleanliness and hygiene throughout the restaurant
- train staff on proper safety procedures and maintain documentation for health inspections
- monitor employee attendance punctuality and adherence to company policies
- work with human resources to maintain accurate employee records and approve clock ins outs for hourly employees
- work with the finance department to ensure accurate and prompt submission and approval of invoices
- ensure that staffing needs are met by creating or overseeing the creation of the weekly schedule to ensure proper labor goals are met at all hours of operation
- possess knowledge of how to perform and operate all positions within the restaurant
- conduct cash register audits ensuring accurate cash handling and adherence to financial procedures
- communicate regularly and promptly via tools utilized such as email Slack etc
- maintain relationships with all suppliers and keep up with current pricing and beverage trends
- perform other duties and tasks as assigned or determined by management or leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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