Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $110,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Relocation assistance
Employee Discounts
Retirement Plan
Job Description
Urban Air is the world’s largest indoor adventure park operator and a pioneer in family entertainment. Focused on delivering a unique and thrilling experience for families and kids, Urban Air has built a strong reputation for fun, safety, and community impact. The company’s mission is not only to entertain but also to inspire confidence and personal growth in young people through active play and team engagement. Urban Air Tacoma exemplifies this mission at a local level, providing a vibrant and supportive environment where children and families can enjoy a variety of indoor activities in a safe and clean setting. The... Show More
Job Requirements
- Ability to work days, nights, and weekends as required
- Work in a noisy, fast-paced environment
- Stand and move throughout the facility for extended periods
- Lift and carry up to 30 lbs
- Ability to lead, motivate, and empower team members
- Ability to align team members with Urban Air culture while balancing seriousness and fun
- Takes initiative and ownership
- Strong interpersonal and communication skills
- Recognizes problems and solves them
- Converts plans into action
- Sees patterns in performance and strategizes solutions
- Exercises sound judgment
- Open to feedback and continuous self-improvement
- Holds self to high standards of conduct and professionalism
- Serves as a role model by upholding Urban Air policies and standards
Job Qualifications
- 3+ years of leadership experience in hospitality, entertainment, or similar operations
- Proven track record leading teams with accountability and consistency
- Strong P&L management experience overseeing $5M+ in topline revenue
- Demonstrated ability to manage labor, cost of goods sold, and operating expenses
- Uses key performance indicators and reporting to drive decisions and results
- Passion for mentoring young or first-time employees
- Strong emotional intelligence and communication skills
- Independent problem-solver aligned with mission and boundaries
- Comfortable leading through systems and disciplined execution
- Professional, adaptable, resilient, and people-focused
Job Duties
- Mentor and develop a young, first-job workforce
- Model humility, service, and team-first leadership
- Set clear expectations and hold leaders accountable
- Build a culture of discipline, follow-through, and ownership
- Recognize wins and coach performance
- Ensure every team member understands what success looks like
- Maintain consistent standards for safety, cleanliness, and guest experience
- Execute operational systems and checklists with precision
- Inspect what you expect - verify, follow up, and close loops
- Ensure managers own outcomes within their departments
- Lead through structured rhythms and accountability cadences
- Oversee profit and loss, labor control, cost of goods sold and operating expenses
- Use key performance indicators and reporting to create targeted action plans
- Drive efficiency without sacrificing guest experience
- Execute revenue-growth and community engagement strategies
- Maintain a win-the-day approach to results
- Support the proper execution of all processes, systems, and standards
- Manage hiring, termination, inventory, payroll, and scheduling
- Maintain effective inventory control, storage, and rotation to minimize waste
- Train, delegate, and empower leaders while reinforcing punctuality, attendance, and attitude
- Maintain clear, organized, and accessible park, café, and storage areas
- Participate in regular staff meetings and training as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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