Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,600.00 - $66,600.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Travel perks
optional daily pay
Health Insurance
Life insurance
401k
Paid Time Off
Dental Insurance
Vision Insurance
Employee assistance program
Referral program
Job Description
Resolute Road Hospitality is a nationally recognized third-party hospitality management company committed to excellence and innovation in the hotel industry. With an expansive portfolio of properties across the country, the company is known for its dynamic leadership, supportive culture, and dedication to employee growth and guest satisfaction. This commitment extends into every aspect of operations, fostering a workplace where team members are valued and empowered to reach their highest potential. The company’s management philosophies emphasize service orientation, career development opportunities, and a close-knit support network that guides staff from entry-level to leadership positions.
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Job Requirements
- TIPS (training for intervention procedures) certification required or must be obtained prior to employment
- bachelor’s degree in hotel/restaurant management, business administration, or management or similar degree preferred or equivalent combination of education and experience
- 5-7 years of experience in hospitality industry required
- previous general manager experience preferred
- proficiently speak, read, write, and comprehend the English language required
- able to work varying schedules including nights, weekends, and holidays
- strong written and verbal communication skills
- proficient computer skills including MS Office
- able to work in a fast paced environment
- able to prioritize, organize, and manage multiple tasks
- able to lead by example
- able to work independently and as part of a team
- able to assess and evaluate team member performance fairly and consistently
- able to study, analyze and interpret complex information
- willing to participate in all scheduled brand and job specific training sessions and meetings
Job Qualifications
- TIPS (Training for Intervention Procedures) certification required or must be obtained prior to employment
- bachelor's degree in hotel/restaurant management, business administration, or management or similar degree (preferred)
- equivalent combination of education and experience acceptable
- 5-7 years of experience in hospitality industry required
- 10+ years' experience preferred
- previous general manager experience preferred
- knowledge of sales process, client base, and general market knowledge
- knowledge of revenue management and successfully forecast business on both short-term and long-term basis
- basic to advanced knowledge of budget adherence and monthly financial analysis
- proficiently speak, read, write, and comprehend the English language required
- ability to speak other languages desired
- strong written and verbal communication skills
- proficient computer skills including proficient knowledge of MS Office products, and knowledge of brand operating systems
- able to work in fast paced environment
- able to prioritize, organize, and manage multiple tasks
- lead by example for all team members
- able to work independently with minimal supervision and desire to participate as part of a team
- able to assess/evaluate team member performance in a fair and consistent manner
- able to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
- develop and maintain rapport with key community contacts to ensure a visible presence in the community
Job Duties
- Proactively lead the operations of housekeeping, front desk, food and beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards, reinforcing culture, and developing team members and future leadership
- ensure staff receive proper training for each position, including safety training and standard operating procedures
- manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention
- conduct regular staff and employee meetings
- ensure all departments are profitable and maintain a cohesive working relationship
- delegate authority and assign responsibility to all employees and supervise all work activities
- facilitate open employee communication to discern grievances and respond to grievances in accordance with company policy
- respond to guest requests and complaints timely, efficiently, appropriately, and in a professional manner
- responsible for hotel brand satisfaction scores and all scores derived from guest feedback
- oversee the service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance
- allocate funds, authorize expenditures, and assist management company in budget planning
- protect the assets of the hotel by enforcing and maintaining a preventative maintenance program
- produce required weekly/monthly reports and inventories while meeting required deadlines for submittal
- responsible for all hotel inventories and par levels, reconciliation of all purchases and approval/submittal of invoices
- participate in the sales/revenue management efforts and processes at the hotel by daily interaction with sales/revenue managers
- coordinate capital improvement projects to maintain, upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration
- assist in creating and achieving realistic and attainable operational goals and profitability objectives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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