Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
competitive pay
Performance-based annual raises
Medical insurance
Dental Insurance
Vision Insurance
Domestic partnership benefits
Paid parental leave
FSA and HSA with employer contribution
Commuter benefit Program
Retirement savings 401(k) with company match
Employee assistance program
Paid Time Off
Discount Program
Flexible work schedule
Career growth opportunities
Job Description
Potbelly Sandwich Shop is a fast-casual restaurant chain known for its delicious hand-crafted sandwiches, friendly atmosphere, and commitment to providing excellent customer service. Founded in 1977, Potbelly has grown into a well-recognized brand with locations across the United States. The company strives to create an inclusive and respectful workplace where team members feel valued and empowered. Potbelly emphasizes a culture of belonging, positive vibes, and teamwork, prioritizing both employee satisfaction and customer delight.
The role of General Manager at Potbelly is a key leadership position within the shop, entrusted with overseeing daily operations and fostering an environment that prioritizes customer... Show More
The role of General Manager at Potbelly is a key leadership position within the shop, entrusted with overseeing daily operations and fostering an environment that prioritizes customer... Show More
Job Requirements
- Minimum of 2 years experience as a General Manager in a restaurant or retail environment with P&L responsibility preferred
- open availability
- ability to stand/walk for 8-9 hours or as needed
- ability and stamina to work a minimum of 45 hours per week
- able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Illinois applicants must become food safety certified within 30 days of employment
- pass food safety certification course as required
- meet and maintain all eligibility requirements to qualify
Job Qualifications
- Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
- strong written and verbal communication skills
- ability to build and develop strong teams and handle conflict resolution
- strong interviewing skills
- able to write effective schedules and maintain labor goals
- Microsoft Office skills
- strong business acumen
- ability to understand and interpret financial reports
- friendly and customer service oriented
- team player
- problem-solving skills
- open availability
- strong organizational skills and ability to multitask
- able to handle potential allergens such as peanut products, egg, dairy, gluten, soy, seafood and shellfish
Job Duties
- Train, coach, and develop all shop team members to realize their potential
- assess staff abilities and create/implement effective development plans
- interview, select and hire great people who represent Potbelly values
- develop and maintain Good Vibes culture that fosters strong attraction and retention
- effectively schedule associates, certified trainers and shift leaders
- update communication board with critical shop information
- hold regular meetings with key shop staff
- effectively delegate tasks to team and ensure a high standard of execution
- ensure all security procedures are followed
- ensure back-of-the-house procedural standards are met
- count drawers and follow proper daily cash handling procedures
- effectively drive neighborhood shop marketing and promotions to maximize sales potential
- control cost of goods, variances and inventories within the shop
- create a marketing plan and lead local shop marketing to increase sales
- control assigned P&L line items
- spend 80-90% of time on the shop floor in the Front of the House
- maintain deadlines and prioritize while running an effective shift
- comply with health and safety standards for food, cleanliness and safety
- effectively handle customer complaints and issues
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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