Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,900.00 - $71,600.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Courtyard Norfolk Downtown is a vibrant hotel located in the heart of Norfolk, dedicated to providing exceptional hospitality experiences. Operating under the MCR Universal Role Standards, it is committed to maintaining a consistent level of excellence in cleanliness, friendliness, and guest satisfaction. As part of the Marriott family, Courtyard Norfolk Downtown upholds high standards through teamwork, product consistency, and quality service, making every guest feel welcomed and valued during their stay. The hotel’s environment is designed to foster a welcoming and safe atmosphere, ensuring guests enjoy spotless accommodations alongside attentive, friendly service from all team members. This commitment is reflected... Show More
Job Requirements
- Must be at least 18 years of age
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive hospitality, hotel, restaurant, or service industry experience preferred
- Legal age to serve alcoholic beverages at select properties
- Valid driver’s license required
- Must be willing to work varied schedule including evenings, nights, weekends, and holidays
- Proficient in Windows operating systems and Company approved software
- Ability to follow established guidelines and procedures
- Effective communication skills
- Ability to work well under pressure and maintain composure
- Detail-oriented with ability to meet deadlines
- Must have a positive attitude and willingness to learn
- Able to evaluate and select among alternative courses of action quickly and accurately
- Strong listening and conflict resolution skills
- Financial skills with basic arithmetic ability
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Capable of evaluating and selecting among alternative courses of action quickly and accurately
- Works well under pressure and maintains composure
- Effective listening and conflict resolution skills
- Able to work with financial information and perform basic arithmetic
- Detail-oriented and able to meet deadlines
- Proficient in Windows operating systems and company-approved software
- Strong communication skills in conveying information clearly
- Leadership in hospitality and guest service with a friendly demeanor
- Legal age to serve alcoholic beverages at select properties and valid driver’s license required
- Basic market knowledge
- Must be at least 18 years of age
- Willing to work varied schedule including evenings, nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience is preferred
- Experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to ensure they feel welcome
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Understand and use relevant role-specific technology
- Answer all incoming calls with friendly service using approved greeting
- Maintain sparkling clean workspaces both front and back of house
- Contribute to cleanliness by assisting in guest rooms and public spaces
- Greet guests by name with a smile while cleaning
- Complete all operational checklists accurately and on time every shift
- Prepare accurate and timely shift handover reports
- Wear clean approved uniform, be well-groomed, and wear nametag at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to stretch beyond traditional role to meet business needs
- Work collaboratively to create a welcoming environment for guests and positive workplace
- Conduct daily supervision walks including guest rooms and public spaces
- Ensure adherence to cleanliness standards on inspection checklists
- Onboard new team members and ensure understanding of processes
- Complete all daily summary and night audit processes according to policy
- Manage shift handover reports and daily report submissions
- Oversee compliance with brand standards and quality assurance expectations
- Enforce attire standards including proper uniform and guest greeting
- Certify fire and life safety inspections are current and deficiencies corrected
- Confirm preventative maintenance tasks are completed and visually checked
- Ensure team members adhere to established work schedules
- Promote culture of learning and safety
- Provide training and development opportunities for staff
- Deliver daily moment-to-moment coaching with candor and positivity
- Review daily time clock punches per policy
- Manage purchase order and invoice processes properly
- Maintain clean and organized inventory storage following program guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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