Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
401k
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts is a leading provider of premium pet care services, part of National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals and pet resorts in North America. Headquartered in Austin, Texas, NVA operates over 1300 companion animal veterinary hospitals and pet resort locations across the continent. Pet Resorts, including PetSuites Great Oaks, compete in a rapidly growing $8+ billion industry fueled by the increasing humanization of pets and rising demand for premium and luxury animal care and related services. NVA’s aggressive growth strategy combines acquisitions, new resort developments, and same-store initiatives, expanding their footprint and influence... Show More
Job Requirements
- high school degree or equivalent
- minimum 3-5 years of management experience including profit and loss management
- availability to work 45-50 hours per week including evenings and weekends
- ability to drive and manage workplace change
- strong profit and loss management abilities
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working in front of house and back of house roles
- valid driver’s license with current insurance including comprehensive and collision coverage
- ability to transport pets during emergencies
- restaurant management, retail management, veterinary management, or hospitality experience preferred
- bilingual skills a plus
Job Qualifications
- high school degree or equivalent
- bachelor’s degree equivalent education and experience
- minimum 3-5 years of management experience including profit and loss management
- ability to drive and manage workplace change
- strong profit and loss management abilities
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working in front and back of house roles
- valid driver’s license and current insurance with comprehensive and collision coverage
- willingness to transport pets in emergencies
- restaurant, retail, veterinary management, or hospitality experience preferred
- bilingual skills a plus
- excellent written, verbal and hands-on team management skills
- enthusiastic animal lover and brand ambassador
- commitment to personal development and learning
- ability to influence resort direction and initiate community outreach
Job Duties
- understands and communicates the company’s mission, values, and objectives
- provides direction, leadership, and communication for all site aspects including financial management, customer service, pet care, and team management
- develops and implements a comprehensive sales strategy including proactive lead management and conversion tactics
- creates plans to drive and achieve sales revenue, labor, cost of goods sold, and expense management objectives
- communicates concerns and needs to market and regional leaders
- maintains operational excellence
- responds promptly to directives and ensures team compliance
- recognizes and rewards outstanding team performance
- demonstrates exceptional leadership behaviors
- creates data-driven resort plans aligned with regional and company initiatives
- analyzes financial data and KPIs to optimize performance
- develops resort leads’ understanding of financial reports
- executes corporate marketing plans and creates local market plans for lead generation
- engages and educates the community on the company’s value proposition
- cultivates relationships with local businesses and referral sources to generate new leads
- leverages digital marketing channels to capture and nurture leads
- tracks and analyzes lead generation efforts
- selects, develops, and manages all subordinate managers and team members
- manages onboarding and training processes
- coaches, counsels, and directs team members
- recruits and maintains a pipeline of qualified team members
- fosters positive culture and addresses team concerns timely
- strives for excellent customer service experiences
- ensures adequate shift coverage
- oversees recruiting, hiring, and training practices
- trains resort management teams to resolve service issues
- motivates and mentors team members for proactive customer engagement
- educates community and customers on products and services
- adheres to all company policies and procedures
- ensures compliance with OSHA, cash handling, and operational protocols
- maintains standards for resort maintenance, cleanliness, and inventory
- leads shifts as manager on duty
- makes staffing decisions based on business demands
- communicates effectively to ensure smooth operations
- ensures mastery of resort tasks and positions by team members
- executes daily audits and enforces reporting
- owns action plans for hotspot management and drives resort-level actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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