Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional experiences across its diverse portfolio of properties around the world. Established as a leader in the hotel industry, Hyatt operates luxury and lifestyle hotels, resorts, and residences with a clear focus on care, service, and quality. The company prides itself on fostering an inclusive and collaborative culture, prioritizing guest satisfaction and community engagement, while driving strong business performance and sustainable growth. Hyatt's Purpose to "care for People so they can be their Best" underpins everything it does, creating a supportive environment for guests, colleagues, and owners... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum 5 years senior management experience in luxury or lifestyle hotels
- Proven track record managing multiple hotel properties or outlets
- Strong financial and business analysis capabilities
- Excellent communication and interpersonal skills
- Ability to work flexible hours including nights and weekends
- Proficiency with hotel management software and technology
- Commitment to Hyatt's values and culture
- Demonstrated leadership in talent development and team building
Job Qualifications
- Current General Manager in a lifestyle hotel
- Experience leading complex, multi-outlet F&B operations
- Deep understanding of evolving culinary trends
- Proven ability to curate high-energy environments integrating gastronomy and artistic expression
- Strong commercial acumen with expertise in revenue management and market trend analysis
- Visionary in hotel programming and guest experience design
- Passion for arts, music, and entertainment with cultural integration into guest experience
- Exceptional leadership skills with ability to inspire and develop diverse teams
- Strong multitasking with attention to detail and project management skills
- Vibrant, social personality with community engagement ability
- Adaptability to non-traditional work schedules including late nights
Job Duties
- Manage owners' assets focusing on maximizing returns and Hyatt's value proposition
- Develop and execute long-term business strategies emphasizing brand positioning
- Maintain positive and effective relationships with property owners
- Utilize data insights for informed business decision-making
- Oversee financial reporting, forecasting, and planning including departmental P&Ls
- Challenge and improve practices to meet guest quality expectations
- Optimize sales and revenue management for growth and profitability
- Maintain well-maintained facilities to preserve asset value
- Lead capital planning and use of owner's capital for improvements
- Embrace technology and digital initiatives to enhance performance
- Ensure safety of colleagues and guests
- Align property operations, guest service, and commercial offerings with brand standards
- Promote environmental sustainability
- Balance needs of stakeholders including leaders, colleagues, guests, owners, and community
- Adapt to changing markets and generate profit and revenue growth
- Make sound judgements and decisions using data
- Address underperformance with problem-solving and measurement
- Lead clear and effective communication with diverse audiences
- Execute strategic vision through property leaders
- Build accountability and achieve shared success
- Respond promptly to customer and colleague feedback
- Fix systems and remove barriers to seamless guest experiences
- Foster collaborative and engaged work environment
- Plan proactively under ambiguous or stressful situations
- Recruit, hire, develop, retain, and motivate an inclusive workforce
- Support colleagues in delivering authentic brand service
- Delegate to encourage alternative work methods
- Coach and develop future Hyatt leaders
- Identify development assignments across functions
- Engage with local business partners to maintain brand reputation
- Build talent pipelines and improve colleague engagement
- Promote Hyatt's core values of empathy, integrity, respect, inclusion, experimentation, and well-being
- Listen and respond empathetically to colleagues and guests
- Cultivate an inclusive and respectful workplace
- Encourage balance and self-care for staff well-being
- Treat others with appreciation and honesty
- Embrace diverse perspectives
- Uphold highest ethical standards
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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