Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,900.00 - $73,100.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
The hiring establishment is a fine to casual dining restaurant committed to providing an exceptional dining experience through outstanding guest satisfaction, food quality, and service excellence. This establishment embraces a culture of professionalism, teamwork, and continuous improvement, aiming to be a leading destination for customers seeking excellent food in a welcoming atmosphere. With a focus on operational efficiency, guest service, and employee development, the restaurant prides itself on maintaining high standards for cleanliness, safety, and compliance with health regulations. The General Manager role is a critical leadership position tasked with overall responsibility for all restaurant activities and performance, playing an... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 5 to 8 years of restaurant management experience
- leadership of 30+ employees
- proficiency with computer software including Microsoft Office
- strong multitasking and organizational skills
- ability to work lunch and dinner shifts including weekends and holidays
- must pass background check
- knowledge of restaurant operations
- strong math and cash handling skills
- excellent communication skills
- ability to manage stressful situations calmly
Job Qualifications
- College degree is preferred
- Bachelor of Science degree in hotel/restaurant management is desirable
- combination of practical experience and education will be considered
- 5 to 8 years in a fine/casual dining atmosphere managing a restaurant with 3 to 10 million dollars in volume
- experience leading a team of at least 30 employees including front and back of house
- strong computer skills including Microsoft Office proficiency
- previous management experience in kitchen and front-of-the-house operations
- knowledge of service and food and beverage operations with at least three years in front and back of house
- ability to operate a cash register or POS system
- leadership skills that create a positive working environment and manage stress well
- knowledge of office administration
- knowledge of human resource management and supervision
- excellent written communication skills
- ability to maintain high accuracy in preparing and entering information
- agreement to pass a background screening
Job Duties
- Regularly measure and evaluate service levels and standards using guest and employee feedback and develop plans for continuous improvement
- consistently provide a quality product and guest service experience that delivers total guest satisfaction
- respond positively and quickly to guest concerns
- correct potential problems before they affect guests
- respond to complaints and take appropriate actions to turn dissatisfied guests into return guests
- maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings
- ensure that all guests feel welcome and are given attentive, friendly, and courteous service at all times
- accomplish restaurant objectives by recruiting, selecting, onboarding, orienting, training, assigning, scheduling, coaching, counseling, and disciplining the entire staff
- evaluate each employee's ability to maintain high levels of guest satisfaction consistently
- continuously improve all employees' skills, knowledge, and morale by effectively utilizing training programs
- develop beverage knowledge in all bar areas to all staff members
- communicate job expectations, monitor job contributions, and review compensation actions
- hold each employee accountable for their individual and team performance
- identify and develop staff members for future leadership roles
- prepare schedules and ensure the restaurant is staffed for all shifts while maintaining labor cost goals
- meet restaurant financial objectives by developing and implementing strategies to increase average check totals
- adhere to company standards and service levels to increase sales and minimize costs
- ensure all financial and payroll-related administrative duties are completed accurately and on time
- manage all restaurant inventories including food, liquor, beer, wine, furniture, supplies, and equipment
- utilize labor effectively to meet budgets while maintaining quality, service, and cleanliness
- monitor budgets and payroll records and review financial transactions
- maintain a safe, secure, and healthy facility environment by enforcing sanitation standards and complying with regulations
- ensure all operations and equipment are clean and in excellent working condition
- enforce and uphold food safety and sanitary requirements to ensure health and safety
- supervise bar operations to maximize profitability and minimize legal liability
- eliminate over-pouring by bar staff and monitor product usage
- keep bar staff up to date with Responsible Vendor training and certification
- keep management promptly informed of all issues and take corrective actions as necessary
- comply with all health, safety, and labor regulations
- communicate regularly with management through written reports
- ensure that all employees understand their roles in reporting incidents
- train staff and security personnel to manage unruly guests and minimize incidents
- maintain premises free of hazards to minimize slips and falls
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: