Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $55,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
long term disability insurance
Short term disability insurance
Life insurance
401k Match
pet care discounts
generous PTO
Job Description
Destination Pet LLC is a progressive company dedicated to revolutionizing the pet care industry by fostering a connected network of trustworthy partners and passionate professionals. The company operates under the mission to elevate the love and lives of pet families, guided by a united team known as One Pack. With a culture centered on innovation, collaboration, and customer focus, Destination Pet offers a dynamic work environment for pet-obsessed individuals who are committed to providing exceptional care services and fostering community relationships.
The Barking Lot, one of Destination Pet's premier facilities, is currently seeking a General Manager to l... Show More
The Barking Lot, one of Destination Pet's premier facilities, is currently seeking a General Manager to l... Show More
Job Requirements
- BS/BA is a plus
- Must be a passionate team player and a strong motivator
- Must have strong background in driving performance excellence through strong people management
- Five plus years in full P&L management responsibility preferably in hospitality, service and/or retail environments
- Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public
- Proficiency in computer applications including Microsoft Office Suite and database applications
- Ability to multi-task with strong time management skills
- Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines
- Excellent oral presentation, writing, and analytical skills
- Strong interpersonal, communication, and motivational skills
- Must have exceptional strong customer service experience and skills
- Veterinary, boarding and/or grooming experience required
- Must have experience in managing inventory and accounts payable
- Must be able to work evenings, weekends and holidays
- Must frequently lift 40 pounds
- Must be able to be on feet for the duration of your shift
- Must be able to stand, walk and climb stairs frequently
- Must be able to work on computer system and work multi-line telephone
- Must be able to handle dogs on leashes
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions
Job Qualifications
- Bachelor’s degree or equivalent experience is a plus
- Passionate team player and strong motivator
- Proven people management skills and driving performance excellence
- Five plus years of full P&L management responsibility preferably in hospitality, service or retail
- Experience in problem-solving, sound judgment, maintaining confidentiality and professional interaction
- Proficiency in Microsoft Office Suite and database applications
- Strong time management and ability to multi-task
- Excellent oral presentation, writing and analytical skills
- Strong interpersonal, communication and motivational skills
- Exceptional customer service experience
- Veterinary, boarding or grooming experience required
- Experience managing inventory and accounts payable
Job Duties
- Supports the mission, vision, culture and policies of Destination Pet
- Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services
- Collaborates with Destination Pet Support Staff on operations, human resources, marketing, facilities, legal and other aspects
- Ensures cohesiveness of pet care services and cross training where necessary
- Manages all staff including recruiting, hiring, training, promoting, counseling and terminating when necessary
- Oversees staff scheduling managing to budget
- Manages center payroll and ensures timely approval
- Ensures center compliance with labor laws
- Conducts safety training and enforces safe-handling rules
- Prepares and delivers annual performance reviews
- Monitors and responds to pet guest needs to ensure safety, security and comfort
- Resolves customer and staff complaints
- Manages social media accounts and local marketing programs
- Attends community events and partners with local businesses
- Maintains inventory and reorders supplies
- Oversees center computer systems
- Addresses maintenance needs
- Utilizes financial reports
- Manages cash transactions and bank deposits
- Promotes Destination Pet services
- Assists team members as needed
- Performs other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: