Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $95,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
incentive program
Hilton travel program
optional daily pay
Health Insurance
Life insurance
401k
Paid Time Off
Dental Insurance
Vision Insurance
Employee assistance program
Referral program
Job Description
Hampton Inn & Suites Bend Oregon, part of the globally recognized Hilton brand, offers a welcoming and comfortable hospitality experience in the vibrant Old Mill District of Bend, Oregon. This location is ideally nestled amid a lively area filled with top-quality restaurants, unique shops, and scenic trails, making it a favored destination for travelers seeking both adventure and relaxation. The hotel’s commitment to delivering exceptional guest service is supported by a friendly and professional team dedicated to maintaining the high standards expected of the Hilton brand. Known for its inviting atmosphere, excellent amenities, and prime location, Hampton Inn & Suites... Show More
Job Requirements
- TIPS certification required or must be obtained prior to employment
- Bachelor’s degree preferred or equivalent combination of education and experience
- 5-7 years of experience in hospitality industry required
- Previous general manager experience preferred
- Strong English communication skills required
- Proficient computer skills including MS Office and brand operating systems
- Ability to work nights, weekends, and holidays as required
- Able to work in fast-paced environment
- Ability to prioritize and manage multiple tasks
- Able to lead, motivate, and evaluate staff
- Willingness to participate as part of a team
- Ability to analyze complex information and develop new approaches
- Must be legally authorized to work
- Willingness to attend all scheduled training and meetings
Job Qualifications
- TIPS certification or must obtain prior to employment
- Bachelor's degree in hotel/restaurant management, business administration, or management or similar degree preferred or equivalent education and experience
- 5-7 years hospitality industry experience required, 10+ years preferred
- Previous general manager experience preferred
- Knowledge of sales processes, client base, and general market knowledge
- Knowledge of revenue management and ability to forecast business short-term and long-term
- Basic to advanced knowledge of budget adherence and monthly financial analysis
- Proficient in English speaking, reading, writing and comprehension
- Strong written and verbal communication skills
- Proficient computer skills including MS Office and brand operating systems
- Ability to work in a fast-paced environment
- Ability to prioritize, organize, and manage multiple tasks
- Able to lead by example
- Able to work independently and as part of a team
- Ability to assess and evaluate team member performance fairly and consistently
- Ability to analyze and interpret complex activities or information to improve practices
- Ability to develop and maintain rapport with community contacts
Job Duties
- Proactively lead operations of housekeeping, front desk, food and beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards
- Ensure staff receive proper training for each position including safety training and standard operating procedures
- Manage human resources functions by controlling turnover, motivating employees, focusing on development and retention
- Conduct regular staff and employee meetings
- Ensure all departments are profitable and maintain cohesive working relationships
- Delegate authority and assign responsibility to employees and supervise all work activities
- Facilitate open employee communication to resolve grievances according to company policy
- Respond timely and professionally to guest requests and complaints
- Responsible for hotel brand satisfaction scores and all guest feedback scores
- Oversee service quality, operational efficiency, standards compliance, and financial performance
- Allocate funds, authorize expenditures, and assist in budget planning with the management company
- Protect hotel assets through enforcement of preventative maintenance programs
- Produce weekly and monthly reports and inventories meeting deadlines
- Manage hotel inventories, par levels, purchase reconciliation, and invoice approvals
- Participate in sales and revenue management efforts through daily interaction with sales and revenue managers
- Coordinate capital improvement projects to maintain and upgrade quality standards, protect property image, and prevent deterioration
- Assist in creating and achieving operational goals and profitability objectives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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