Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,500.00 - $80,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Free health club membership
Casual work environment
Discount on retail items and vendor partner offerings
Opportunity for growth
Professional Development
Job Description
In-Shape Solutions, LLC is a leading chain of fitness clubs dedicated to promoting health, wellness, and an active lifestyle within communities. Known for its commitment to providing high-quality fitness experiences, the company operates numerous clubs equipped with state-of-the-art facilities, diverse exercise programs, and expert staff to support members in achieving their fitness goals. Recognized for its focus on member satisfaction and operational excellence, In-Shape Solutions emphasizes creating welcoming environments that motivate and engage individuals of all fitness levels.
The General Manager role at In-Shape Solutions is a pivotal leadership position responsible for overseeing the full operations of a fitness... Show More
The General Manager role at In-Shape Solutions is a pivotal leadership position responsible for overseeing the full operations of a fitness... Show More
Job Requirements
- High school diploma or GED
- College degree in business, retail or hospitality desired
- Knowledge and experience in fitness industry preferred
- 2-3 years experience in assistant general manager, operations, or sales management
- Strong service orientation
- Excellent communication skills
- Ability to work across multiple locations
- Accurate, timely and policy-compliant work
- Strong task completion and focus
- Proven leadership in operations
- Professionalism and cooperation
- Ability to travel occasionally
- Ability to relocate
- Bilingual skills a plus
- CPR/AED certification within first 30 days
- Trustline registered or able to be registered
- Alcohol/food certification as applicable
- Attend required meetings and trainings
Job Qualifications
- High school diploma or GED
- College degree in business, retail or hospitality desired
- Knowledge and understanding of fitness including equipment, personal training, and group fitness
- 2-3 years experience as assistant general manager, operations manager, or sales manager preferably in fitness, retail or hospitality
- Strong service orientation and commitment to outstanding member experience
- Excellent oral and written communication skills
- Ability to work professionally across multiple locations
- Accurate and timely work quality with attention to policy and safety
- Strong task completion and ability to maintain focus in a dynamic environment
- Proven operations experience and leadership skills
- Demonstrated professionalism and cooperative work style
- Ability to travel occasionally for meetings and business needs
- Willingness to relocate for market expansion and growth
- Bilingual skills considered a plus
- CPR/AED certification required within 30 days of hire
- Trustline registration required with company facilitation
- Alcohol/food certification as needed
- Commitment to attend required training and meetings
Job Duties
- Deliver EBITDA results by managing revenue and controllable costs
- Review daily KPIs and identify trends for improvement
- Actively participate in new member sales goals
- Ensure execution of marketing programs to drive retention and conversion
- Direct and supervise team to convert guests to members
- Increase net memberships through retention and ancillary sales
- Manage business reports and decrease unnecessary expenses
- Create and maintain a welcoming and motivating member experience
- Maintain a safe, clean, and well-run club environment
- Interact proactively with members to gather feedback
- Lead by example in completing tasks to improve member experience
- Use key systems for scheduling, ordering, and operational management
- Manage overtime, timekeeping issues, and facility requests
- Oversee amenities such as pools and kids club
- Collaborate with technicians on maintenance and safety
- Monitor social media and member feedback for improvement
- Lead club operations including scheduling, safety, compliance, and cost management
- Ensure OSHA compliance and risk management
- Understand roles and expectations of all club staff
- Conduct walk-throughs to maintain brand standards
- Manage custodial and technician teams on safety reviews
- Oversee vendor bids, repairs, and maintenance costs
- Participate in new initiative rollouts and provide feedback
- Partner with training and development for operational excellence
- Develop teams across departments to meet expectations
- Hire and onboard new talent
- Assess and hire candidates effectively
- Hold team accountable to brand standards
- Provide regular communication and leadership
- Ensure completion of required training
- Partner with cross-functional teams
- Identify and develop future leaders
- Conduct performance management and coaching
- Deliver annual performance reviews
- Build business acumen through monthly management reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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