Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $85,000.00
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
401(k)
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid sick time
Paid holidays
Employee Discounts
flexible scheduling
Job Description
Dairy Queen is a well-known and beloved franchise within the quick-service restaurant industry, specializing in the sale of ice cream treats, fast food, and beverages. Operating under a franchise system, each Dairy Queen location is independently owned and operated by franchisees who maintain the unique blend of high-quality food and exceptional customer service that has made the brand a favorite for decades. As a franchisee-operated establishment, employees are hired and managed by these independent business owners who make all decisions related to hiring, wages, hours, and other employment terms. This structure ensures that each Dairy Queen restaurant can deliver a... Show More
Job Requirements
- Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss
- Previous quick service restaurant experience strongly preferred
- High school diploma or equivalent
- Strong hospitality and customer service skills
- Proven track record of effectively managing COGS and labor
- Strong knowledge and application of safe food handling practices
- Must be ServSafe certifiable
- Excellent track record of coaching and developing employees
- Work well under pressure packed situations while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Ability to work in and out of different temperature ranges
- Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times
Job Qualifications
- Minimum 3-5 years of restaurant management experience
- Previous quick service restaurant experience
- High school diploma or equivalent
- Strong hospitality and customer service skills
- Proven experience managing restaurant profit and loss
- Knowledge of safe food handling practices
- ServSafe certification or certifiable
- Experience coaching and developing employees
- Ability to work well under pressure
- Physical capability to stand for entire shift and lift up to 50 pounds
- Ability to work in various temperature conditions
- Highly organized and detail-oriented
- Good interpersonal skills and positive attitude
Job Duties
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Develop the restaurant's business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit
- Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
- Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Ensure that Food Safety is the top training priority in store operations
- role model and enforce safe food handling practices
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
- Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors' store marketing, evaluating program results, identifying and tracking changing consumer demands
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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