Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
The hiring organization is a well-established hotel operating under the renowned Global Hotel Group (GHG), known for its commitment to exceptional guest service and high standards of property management. This hotel is part of a larger hospitality division dedicated to delivering memorable experiences to guests through meticulous attention to detail in operations and staffing. It focuses on maintaining a strong presence in the community and excels in operational excellence, backed by years of industry expertise and a clear mission to uphold quality and customer satisfaction. As a part of the Admin and General division in the Executive Office, the establishment... Show More
Job Requirements
- Bachelor's degree in hospitality, hotel management or business administration
- Minimum 4 years work experience in hotel management
- Strong communication skills
- Ability to handle stressful environments
- Professional presentation
- Working knowledge of relevant computer programs
- Ability to work nights, weekends, and holidays
- Physical ability to bend, stoop, stand, sit, walk, grasp, perform repetitive motions and lift up to 30 lbs
Job Qualifications
- Bachelor's degree in hospitality, hotel management or business administration preferred
- Certified Hospitality Administrator designation preferred
- Minimum 4+ years work experience in hotel management
- Excellent written and verbal communication skills
- Professional appearance and presentation
- Vocational education or equivalent in hotel management
- Ability to write routine reports and business correspondence in English
- Proficient with MS Office, yield management systems, property management systems, central reservation systems, payroll, internet browser and email programs
- Strong reasoning ability to interpret financial data and make business decisions
- Strong management and delegation skills
- Able to handle stress, communicate effectively, and accept constructive criticism
- Ability to adapt and cope with frequent activity changes
- Availability to work nights, weekends, and holidays
Job Duties
- Perform the role of standard bearer ensuring all GHG basics and standards are met
- Create and maintain an operating environment assuring guest satisfaction
- Monitor hotel performance through guest satisfaction systems and financial reports
- Maintain product and service quality standards through evaluations and complaint investigations
- Execute marketing, sales, and operational activities meeting business plan goals
- Ensure compliance with government regulations affecting hotel operations
- Handle public, guest, employee, union, and government official relations tactfully
- Manage an activity fully including coverage for assistant manager responsibilities
- Actively participate in sales efforts and brand training
- Maintain community public affairs involvement
- Ensure equipment is maintained and resolve outages promptly
- Maintain downtime procedures during equipment outages
- Perform other duties as assigned
- Develop aggressive long and short-range financial objectives
- Prepare financial reports explaining operational effectiveness
- Have thorough knowledge of accounting processes
- Manage payroll and timekeeping accurately
- Supervise 10 to 50 employees including department heads
- Recruit, hire, train, and develop employees
- Maintain a proactive human resource function
- Adhere to company policies and labor regulations
- Organize work schedules and conduct staff meetings
- Maintain effective communication through logs and meetings
- Document policy violations and associate actions
- Promote teamwork and employee morale
- Resolve work problems and ensure fair treatment adherence
- Initiate personnel actions including promotions and discipline
- Ensure safety and security practices are followed
- Establish preventive maintenance programs
- Implement safety policies and correct hazards immediately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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