Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,200.00 - $66,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Tim Hortons is a world-renowned fast food restaurant chain best known for its coffee and doughnuts. Founded in Canada, Tim Hortons has become an iconic brand recognized for its commitment to quality, community involvement, and customer satisfaction. With an expansive global presence, Tim Hortons attracts millions of customers daily by offering quick, fresh, and affordable food and beverage items. The company is dedicated to fostering a positive work environment that encourages growth, innovation, and excellence among its employees. Tim Hortons places a strong emphasis on operational efficiency, employee training, and community engagement, all of which contribute to its sustained success... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in restaurant or hospitality management
- strong leadership skills
- effective communication skills
- ability to manage budgets, control costs and administer payrolls
- knowledge of occupational health and safety legislation
- ability to train and develop staff
- ability to handle guest complaints professionally
- physical ability to meet postural and physical demands including standing for long periods, manual dexterity, and lifting
- ability to work in temperature extremes
- commitment to company policies and ethics.
Job Qualifications
- High school diploma or equivalent
- prior management experience in the restaurant or hospitality industry preferred
- strong leadership and people management skills
- excellent communication abilities
- experience in budget planning and financial management
- knowledge of health and safety regulations
- ability to motivate and develop a team
- proficiency in handling guest relations and complaints
- ability to use performance analysis tools
- commitment to maintaining high standards of customer service
- knowledge of inventory and supply ordering
- familiarity with waste management practices
- understanding of corporate social responsibility initiatives.
Job Duties
- Ordering supplies and overseeing building maintenance, cleanliness and security
- accountable for production of Always Fresh standards and waste levels
- using Continuous Performance Plan (CPP) data to plan and work to budgets, maximize profits, achieve sales and transaction targets, control food, paper and labour costs, and administer payrolls
- recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets
- building the restaurant's bench strength by identifying and developing high potential employees for progression
- setting goals and objectives for the team
- ensuring open door policy for all team members
- maintaining excellent communication with all shifts through communication logs or other means
- providing open communication with General Manager and Restaurant Owner
- ensuring restaurant compliance with all applicable legislation
- maintaining high standards of guest experience
- implementing company policies, procedures, and ethics
- handling guest complaints and queries professionally
- preparing reports and performance analysis documentation
- establishing relationships with the local community and participating in corporate social responsibility programs
- establishing proper security procedures and ensuring reduction of team member theft and safety
- providing leadership on waste management procedures
- ensuring compliance with occupational health and safety legislation
- using personal protective equipment as required
- knowing and following safe work practices
- conducting health and safety program implementation and training
- conducting regular workplace inspections
- responding to and correcting unsafe acts and conditions
- reporting work related injuries and illnesses
- performing accident investigations
- enforcing employee compliance with health and safety policies
- initiating performance counseling and disciplinary actions for noncompliance
- keeping Restaurant Owner apprised of hazards
- recommending improvements to health and safety practices
- and managing physical demands requirements including frequent standing, reaching, manual dexterity, lifting supplies, and exposure to temperature variations.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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