Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $105,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, renowned for its extensive portfolio and commitment to quality hospitality. Founded in 2006, MCR operates a diverse collection of 148 premium-branded hotels, featuring more than 22,000 guestrooms across 37 states and 106 cities. With offices in New York City, Dallas, Chicago, and Richmond, Virginia, the company employs over 7,000 team members nationwide. MCR manages hotels under nine Marriott brands, eight Hilton brands, as well as various unflagged independent hotels. The company has earned significant recognition, including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020. It... Show More
Job Requirements
- Bachelor’s or associate’s degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
- Must be 18 years or older to perform this job
- Valid driver’s license required
- Must meet legal age to serve alcoholic beverages at select properties
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Proficient in Windows operating systems, spreadsheets, and word processing
- Ability to evaluate and select among alternative courses of action quickly
- Effective listening and conflict resolution skills
- Strong communication skills
- Detail-oriented and able to meet deadlines
- Able to work well under stress and maintain composure
- Positive can-do attitude and willingness to learn
- Basic market knowledge
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capable of evaluating and selecting among alternative courses of action quickly and accurately
- Able to work well under stress and maintain composure
- Effective at listening, conflict resolution, and understanding concerns
- Must be able to work with and understand financial information and basic arithmetic
- Detail-oriented and able to meet deadlines
- Proficient in Windows operating systems and company-approved software
- Strong communication skills to convey information clearly
- Leadership in hospitality and guest service with friendly demeanor
- Must meet legal age to serve alcoholic beverages at select properties
- Valid driver’s license required
- Basic market knowledge
- Must be 18 years or older to perform this job
- Willingness to work varied schedules including nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel properly welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology and answer phone calls with friendly service
- Keep all workspaces clean and well-organized
- Contribute to cleaning guest rooms and public spaces as needed
- Wear a clean, approved uniform and maintain a smiling demeanor
- Conduct daily supervision walks including guest rooms and public spaces
- Onboard new team members and ensure adherence to onboarding processes
- Complete daily summary and night audit processes accurately
- Prepare and submit shift handover reports and daily operational reports
- Oversee brand standards and quality assurance expectations
- Ensure all team members adhere to proper uniform and greeting standards
- Certify that all fire and life safety inspections are current and deficiencies are corrected
- Confirm completion of preventative maintenance tasks
- Monitor work schedule adherence and adjust shifts when necessary
- Build a culture of learning and safety
- Provide training and development opportunities
- Offer daily constructive coaching and feedback
- Review time clock punches in accordance with policy
- Manage purchase orders and invoice processing
- Maintain cleanliness and organization of storage and inventory
- Facilitate teamwork and communication among staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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