Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,700.00 - $69,800.00
Work Schedule
Standard Hours
Flexible
Benefits
flexible schedules
Direct Deposit
Growth and development
Free Meals
Company paid life insurance
Medical insurance
Dental Insurance
Vision Insurance
401(k)
quarterly bonuses
on the job training
Advancement opportunities
Paid Time Off
Shoe credits
Annual performance appraisal for performance based wage increases
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh, quality food and exceptional customer service. Established in 1969, Wendy's has grown to become one of the largest quick-service restaurant chains worldwide, with thousands of locations operated by both the company and independent franchisees. The brand is famous for its square-shaped beef patties, signature Frosty desserts, and commitment to food quality and safety. Each Wendy's restaurant strives to create a fun, inviting atmosphere where employees feel valued and empowered to deliver outstanding customer experiences.
This particular job opportunity is with an independently owned and operated Wendy's fra... Show More
This particular job opportunity is with an independently owned and operated Wendy's fra... Show More
Job Requirements
- High school diploma or GED
- Two years supervisory experience
- Must be at least 18 years of age
- Must be able to pass criminal background check and drug screening
- Must have general knowledge of state and federal employment laws
- Ability to quickly become knowledgeable about and able to train others in Wendy's systems
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Frequent lifting and carrying (up to 50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is required
- Ability to multi-task while maintaining composure and giving sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- Flexibility to work a 50 hour work week
- Must be available to report to work promptly and regularly, and to work all dayparts and days of the week
- May be required to work in multiple locations and must have the ability to travel to other restaurants as business needs dictate
- Must have and maintain ServSafe Certification
- Must have reliable transportation and the ability to drive long distances as needed.
Job Qualifications
- High school diploma or GED
- At least two years of supervisory experience
- Ability to quickly learn and train others on Wendy's systems
- Strong leadership and team management skills
- Knowledge of food safety procedures and health sanitation regulations
- Excellent customer service orientation
- Proven ability to analyze data and improve operational performance
- Effective communication and interpersonal skills
- Capability to manage multiple tasks in a fast-paced environment
- Professionalism, composure and discretion in customer interactions
- Valid ServSafe Certification
- Reliable transportation and willingness to travel
- Flexible schedule availability including all shifts and multiple locations when needed.
Job Duties
- Provide coaching to the team and create a fun, inviting work environment where the team feels respected and valued
- Identify 5-Star talent and schedule effectively to put the right people in the right places at the right time
- Manage daily operations and staff of the Wendy's restaurant under the support of a District Manager
- Execute all Company policies, procedures, programs and systems
- Ensure achievement of all restaurant objectives following Company guidelines and compliance with federal, state and local laws and ethical business practices
- Lead, interview, select, direct, train and develop Assistant General Managers, Shift Managers, Team Trainers and Crew
- Maximize store sales goals versus budget and prior year with participation in marketing programs
- Evaluate store performance using Company inspection forms
- Analyze restaurant performance data to resolve unfavorable trends and enhance sales and profit
- Manage requirements for new product rollouts and procedures
- Ensure store compliance with Company operating policies to protect Wendy's brand
- Train and monitor food safety procedures adhering to Company policies and health regulations
- Coach and retrain managers and take corrective actions as supported by District Manager
- Manage food, labor, paper costs and other controllable expenses
- Investigate and resolve customer complaints
- Conduct regular managers' meetings to reinforce priorities
- Develop subordinates to maximize their contributions and future promotability
- Execute proper training and development practices
- Ensure proper staffing through recruitment, recognition and retention
- Prepare and conduct quality performance feedback and appraisals
- Take corrective actions related to customer service or performance issues
- Monitor and improve Quality, Service and Cleanliness standards
- Utilize the Customer Experience Playbook emphasizing "Delight Every Customer"
- Diagnose service issues and direct relevant Playbook solutions.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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