Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $71,700.00
Work Schedule
Standard Hours
Benefits
PTO
Access to wages prior to payday
Discount Program
hotel discounts
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Voluntary insurance
long-term disability coverage
401(k)
Double time holidays
Health savings account
Employee assistance program
Dependent care FSA
Job Description
Our client is a reputable hotel brand known for its commitment to delivering exceptional hospitality experiences that prioritize guest satisfaction and operational excellence. As a distinguished hotel within the hospitality industry, this establishment prides itself on maintaining brand standards while fostering a vibrant work culture that supports employee growth and delivers superior guest services. Employing a structured approach to hotel management, the company integrates comprehensive training programs, advanced operational strategies, and customer-centric philosophies to ensure its properties thrive in a competitive market. The employment opportunity available is for a full-time General Manager position, where the right candidate will receive a... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field
- Minimum 5 years of experience in hotel management or a similar leadership role
- Proven track record of managing hotel operations and leading diverse teams
- Strong financial acumen with experience in budgeting and financial reporting
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Proficiency with hotel management software and Microsoft Office suite
- Strong problem-solving skills and ability to handle guest complaints effectively
- Commitment to upholding brand standards and improving guest satisfaction
- Ability to lead by example and foster a positive work environment
Job Qualifications
- Possess knowledge of hospitality industry and business management fields
- Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
- Able to work independently with minimal supervision and desire to participate as part of a team
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
- Knowledge of sales process, client base, and general market knowledge
- Knowledge of revenue management and successfully forecast business on both short-term and long-term basis
- Develop and maintain rapport with key community contacts to ensure a visible presence in the community
- Lead and be a role model for all team members
- Basic to advanced knowledge of budget development and analysis and monthly financial analysis
- Able to assess/evaluate team member performance in a fair and consistent manner
- Able to make decisions with only general policies and procedures available for guidance
- Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
Job Duties
- Oversee the service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the culture
- Ensure all departments are profitable and maintain strong working relationships
- Delegate authority and assign responsibility to all employees, supervise work activities of all employees
- Ensure staff received proper training for each position, including safety training and standard operating procedures
- Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention
- Protect the assets of the hotel by enforcing and maintaining preventative maintenance program
- Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner
- Responsible for hotel Brand satisfaction scores scores, cumulatively and each department
- Comply with all brand initiatives and standards
- Allocate funds, authorizes expenditures and assists Management Company in budget planning
- Produce required monthly financial reports and know at all times where the hotel stands against budget
- Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives
- Responsible for all hotel inventories and par levels. Approve all purchase orders
- Participate in the sales efforts and processes at the hotel by daily interaction with Sales Manager
- Conduct regular staff and employee meetings
- Facilitate open employee communication to discern grievances and respond to grievances in appropriate manner including readdressing those meriting correction
- Coordinate capital improvement projects to maintain, upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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