Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
health savings accounts
flexible spending accounts
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts is a premier provider of pet care services and is part of National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals and pet resorts in North America. Based in Austin, Texas, NVA operates more than 1300 companion animal veterinary hospitals and pet resort locations. Pet Resorts specializes in delivering outstanding care and premium services tailored specifically for pets, with a mission to ensure that every pet experiences the best stay possible while their owners are at ease. With the pet care industry growing exponentially due to an increase in pet ownership and demand for luxury... Show More
Job Requirements
- high school degree or equivalent
- minimum 3-5 years of management experience including profit and loss management
- availability to work up to 45-50 hours per week including evenings and weekends
- ability to drive and manage workplace change
- strong profit and loss management abilities
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working in front of house and back of house roles
- valid driver's license, current insurance with comprehensive and collision coverage
- vehicle available for pet transport in emergencies
- preferred restaurant, retail, veterinary or hospitality management experience
- bilingual skills a plus
Job Qualifications
- high school degree or equivalent
- bachelor's degree equivalent education and experience
- minimum 3-5 years of management experience including profit and loss management
- availability to work up to 45-50 hours per week including evenings and weekends
- ability to drive and manage workplace change
- strong profit and loss management abilities
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working in front of house and back of house roles
- valid driver's license and current insurance including comprehensive and collision coverage
- restaurant management, retail management, veterinary management or hospitality experience preferred
- bilingual skills a plus
Job Duties
- understands and communicates the companies' mission, values, and objectives
- provides the direction, leadership and communication for all aspects of the site including financial management, customer service, pet care and team management
- develops and implements a comprehensive sales strategy, including proactive lead management and conversion tactics, aligned with resort and company objectives
- creates a plan to drive and achieve resort quantitative objectives including sales revenue, labor, cost of goods sold and expense management
- communicates concerns and needs to the Market Leader and/or the Regional Leader
- responsible for maintaining operational excellence within their resort
- responds to directives accurately and promptly, ensuring the same level of compliance from the resort team
- recognizes and rewards outstanding performance of resort team members
- demonstrates exceptional leadership behaviors
- creates a data-driven resort plan that supports the execution of regional and company initiatives
- drives financial success by analyzing financial data and KPIs
- develops resort leads' understanding of financial reports
- executes corporate and local marketing plans
- engages and educates the community
- identifies and cultivates relationships with local businesses and referral sources
- leverages digital marketing channels
- tracks and analyzes lead generation efforts
- responsible for selection, development and performance of managers and other site team
- manage company onboarding processes
- ensure resort manager and shift leads empower their team members
- direct and coordinate training programs
- coach, counsel and lead team members
- recruit and maintain a pipeline of qualified team members
- create a culture of engagement
- strives for ultimate resort customer service experience
- ensures adequate shift coverage
- oversees recruiting, hiring and training practices
- trains resort management teams to resolve service issues
- motivates and mentors team members
- educate and engage community on products and services
- adheres to company policies and procedures
- follow OSHA and cash handling procedures
- maintains resort standards
- leads shifts as manager on duty
- communicate effectively
- ensure team members have mastered resort tasks and positions
- execute daily audits and enforce reporting
- owns action plan for hot spot management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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