Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,300.00 - $72,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, Highgate has built a solid reputation as an innovator in the hospitality industry, offering expert guidance across all stages of the property lifecycle. From initial planning and development through recapitalization or disposition, Highgate continuously demonstrates success in curating a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. The company's strategic approach is... Show More
Job Requirements
- High school diploma or equivalent
- minimum 6 years progressive experience in hotel or related field or equivalent education and experience
- ability to lift and carry up to 20 pounds
- strong communication and interpersonal skills
- ability to multi task and prioritize
- maintain attendance and punctuality
- adherence to grooming and uniform standards
- compliance with safety and operational policies
- effective problem-solving skills
- maintain confidentiality
- willingness to participate in training and staff development
- ability to perform physical inspections of property
- flexibility for required shifts and responsibilities
- valid work authorization
- ability to handle managerial duties and lead teams efficiently
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree with 4 to 5 years related experience or a 2-year college degree with 5 to 6 years related experience
- ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with all employees and guests
- strong listening and problem-solving abilities
- ability to multitask and prioritize departmental functions
- consistently attentive, friendly, courteous and service-oriented approach
- attend all required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance per scheduling needs
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with standards and regulations for safe and efficient operations
- effective in handling and preventing problems
- ability to understand and evaluate complex information from various sources
- maintain confidentiality of information
- perform additional duties as requested by management
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- conduct weekly staff meetings including training sessions and review of sales and operations efforts
- meet all financial review dates and corporate directed programs in a timely fashion
- hold monthly financial review with department managers, M.I.D.s and supervisors
- ensure department heads maintain budgeted productivity levels and standard accounting procedures
- develop managers for future advancement through training programs
- conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- play a pivotal role in hotel sales including client meetings and hosting events
- participate in M.O.D. coverage as scheduled
- maintain direct contact and monitor management trainees
- adhere to all Highgate policies and train new managers for compliance
- oversee and assist in budget process
- ensure training in service standards is taking place and compliance to Garden Standard of the Week
- create a positive team-oriented environment focusing on guest and employee motivation
- inspect rooms regularly with Housekeeping Manager and Property Engineer
- ensure complete processing of invoices daily using A/P process
- ensure financial document information is submitted monthly to Corporate Office
- ensure cleanliness and maintenance through inspections and preventive maintenance programs
- ensure employees are attentive, friendly, courteous and efficient in interactions
- forecast monthly financial position by estimating revenues and expenses
- prepare and conduct management interviews and ensure compliance with hiring procedures
- interview final candidates for vacant management positions
- perform performance appraisals and ensure managerial compliance
- motivate, coach, counsel, and discipline management staff as per standards
- perform duties as requested by Vice President or Regional Director
- ensure fair and equitable employee treatment
- meet clients on property to assist sales effort
- be present in public areas during peak times greeting guests
- ensure hotel safe handling and audits are followed
- conduct monthly credit meetings and participate in credit and collection policies
- complete corporate training modules and become certified to train others
- ensure scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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