Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Urban Air Adventure Parks is a premier indoor adventure park and the leading name in location-based entertainment across the globe. Headquartered in Dallas, Texas, Urban Air pioneered the concept of adventure parks and has grown to become the largest adventure park operator worldwide. The company's mission is to inspire children and families to have fun while achieving goals they once thought were impossible, creating memorable and uplifting experiences through innovative attractions and activities. Urban Air is widely recognized for its safe, clean, and entertaining environment that blends adrenaline-pumping adventure with family-friendly fun. The company places strong emphasis on community involvement... Show More
Job Requirements
- Bachelor's degree or equivalent experience preferred
- minimum of 3 years of management experience in hospitality or related field
- proven leadership and team development skills
- strong communication and interpersonal abilities
- ability to handle multiple responsibilities in a fast-paced environment
- proficiency in Microsoft Office suite
- commitment to maintaining safety and operational standards
- willingness to work flexible hours including weekends and holidays
- excellent organizational and problem-solving skills
- ability to analyze financial data and prepare reports
- ability to foster positive employee and community relations
Job Qualifications
- Ability to enthusiastically interact with others
- strong character and good judgment in decision-making
- experience in hospitality industry such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of experience in facility operations and management
- demonstrated ability to develop team members
- proven ability to achieve financial results
- professionalism, energy, self-motivation, and positive attitude
- intermediate computer skills including Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct
- adaptability and flexibility
- strong communication skills
- ability to establish working relationships with employees, management, and vendors
- ability to maintain professionalism internally and externally
- ability to establish and communicate a vision for the park
- flexible and adaptable approach
- accountability for high personal standards
- appreciation of diversity
- innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to staff to further develop their skills
- cultivate a team environment that provides exceptional customer service
- implement and execute all staff training programs
- assist in selecting and developing Area Leads and Certified Trainers
- lead and motivate managerial staff to ensure maximum productivity
- execute all employee recognition and incentive programs
- maintain a strong community presence through partnerships
- maintain a safe, clean, and secure environment for guests and staff
- manage all aspects of operation including entertainment, food, beverage, attractions, and property
- improve operational execution by adhering to standards and philosophies
- provide direction to management team
- promote positive employee relations and high staff morale
- assist franchise owner(s) in holding managers accountable for departmental goals
- monitor online reviews to improve guest experience
- capitalize business opportunities through marketing strategies
- maintain fiscal responsibility including inventory control and ordering
- assure appropriate staffing levels and management coverage
- analyze financial reports and develop action plans to grow revenue and control expenses
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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