Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Tasty Chick'n is a well-established restaurant brand focused on delivering high-quality chicken meals in a friendly and welcoming environment. As part of the broader food service industry, Tasty Chick'n has built a reputation for its commitment to exceptional customer service, superior food quality, and strong operational standards. The company emphasizes a culture rooted in its Brand Vision, Mission, and Guiding Values, which guide every aspect of the restaurant's day-to-day activities. Tasty Chick'n operates numerous locations, and each restaurant is dedicated to creating memorable dining experiences through excellent service and consistent food offerings. The restaurant environment is fast-paced, dynamic, and requires... Show More
Job Requirements
- College degree or equivalent relevant work experience
- ServSafe certification
- Minimum of four years' experience in restaurant operations or a related field
- Proficiency in Microsoft Office Suite
- Experience in training and developing employees
- Strong understanding of restaurant financials including budgeting, forecasting, and cost control
- Prior experience with inventory management and supply chain operations
- Familiarity with POS systems and restaurant management software
- Commitment to continuous personal and professional development
- Willingness to work flexible schedule including days, nights, weekends, and holidays
- Ability to travel to other locations for meetings, training, or support
- Prior leadership experience managing teams through change initiatives
- Strong leadership and supervisory skills
- Effective communication skills
- Ability to handle physical demands including lifting and standing for extended periods
- Good organizational and time management skills
Job Qualifications
- College degree or equivalent relevant work experience
- ServSafe Certification is required
- Additional certifications in food safety, customer service, or leadership training are highly desirable
- Minimum of four years' experience in restaurant operations or a related field, with a proven track record in a supervisory or management role
- Proficiency in Microsoft Office Suite is required
- Experience in training and developing employees, demonstrating effective techniques for enhancing team performance and morale
- A strong understanding of restaurant financials, including budgeting, forecasting, and cost control practices
- Prior experience with inventory management and supply chain operations to ensure efficient stock control and minimize waste
- Familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service
- Commitment to continuous personal and professional development, actively seeking out opportunities for training, workshops, or certifications in relevant areas
- Participation in industry-related professional organizations or networking groups to stay informed about current trends, best practices, and innovations in the restaurant industry
- Prior experience leading teams through change initiatives, demonstrating the ability to inspire and motivate staff during transitions
- Proven ability to create a positive work environment that fosters teamwork, communication, and employee engagement
Job Duties
- Demonstrate Tasty Chick'n's Guiding Values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent using Tasty Chick'n tools and processes
- Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench
- Execute the Performance Management process consistently to set employees up for success and maintain accountability
- Reinforce and uphold the "Open Door" policy, fostering a culture of trust and transparency among all employees
- Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant
- Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
- Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
- Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
- Develop and manage a schedule that ensures all operational periods (openings, lunch, dinner, late night, weekends) are adequately covered
- Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards
- Coach and hold team members accountable for core operational procedures using the OSM and Company systems to ensure excellence in service
- Ensure compliance with food safety standards through direct observation and follow-up on food safety audit results, ensuring management teams are trained in ServSafe or equivalent standards
- Gather and analyze customer feedback to identify areas for improvement in service and product offerings, developing actionable plans to address concerns
- Foster a welcoming and inclusive environment for all customers, ensuring that every guest feels valued and appreciated
- Collaborate with marketing teams to create promotional campaigns and special events that attract customers and enhance the brand image
- Ensure restaurant-level plans and marketing initiatives are in place and actively implemented, partnering with the District Manager to execute Local Store Marketing strategies
- Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies, ensuring competitiveness in the market
- Utilize sales data to forecast revenue and set achievable sales targets for the restaurant, motivating the team to meet or exceed those goals
- Explore and implement upselling techniques and suggestive selling practices to maximize sales opportunities during customer interactions
- Continuously analyze sales, labor, inventory, and controllables to take corrective actions that meet or achieve margin and sales growth targets
- Conduct periodic business reviews with management teams to enhance their capability in identifying and executing strategies to close performance gaps
- Ensure compliance with Federal, State, and Local regulations and standards, implementing policies and procedures to mitigate risks
- Share best practices with the team and across the Area to promote operational excellence
- Review and manage budgets to ensure financial targets are met, identifying areas for cost reduction without compromising quality or service
- Collaborate with suppliers to negotiate contracts and manage inventory levels, ensuring optimal stock levels and minimizing waste
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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