Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $130,000.00 - $165,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
401K Matching
Paid Time Off
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Job Description
Via is a technology-driven company revolutionizing the transportation industry worldwide. Founded in 2012, Via focuses on creating modern and efficient public transportation systems to enhance access to jobs, healthcare, and education. Their innovative AI-powered software and technology-enabled operations serve a wide range of transit solutions, including fixed-route buses, microtransit, paratransit, school buses, and autonomous vehicles. Via collaborates with partners globally to digitize and automate transportation networks while enabling data-driven decision-making to improve transit services. The company’s mission is to transform transportation through cutting-edge technology that benefits communities and reduces environmental impacts.
The role of General Manager at Vi... Show More
The role of General Manager at Vi... Show More
Job Requirements
- Bachelor’s degree
- 6-8 years of experience in operations management
- 3-5 years of management experience
- Strong interpersonal and communication skills
- Ability to prioritize and delegate tasks effectively
- Proven leadership and team development experience
- Experience in fast-paced, high-responsibility roles
- Ability to analyze data and improve operational performance
- Compliance with relevant policies and regulations
- Willingness to work on-site in Rochester, MN
Job Qualifications
- At least 6-8 years of experience
- Bachelor’s degree
- Exceptional leadership skills with experience managing support teams
- Strong communication skills with the ability to adapt tone appropriately
- Proven track record of managing and developing teams
- Detail-oriented with excellent execution skills
- Ability to work independently in a fast-paced environment
- Demonstrated problem-solving abilities and creativity
- Experience fostering a customer service-oriented culture
- Comfortable managing multiple tasks simultaneously
- Flexibility and adaptability in dynamic work environments
Job Duties
- Manage the on-site daily operations of Via's service on behalf of our partner
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation
- develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via's external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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