General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
retirement savings plan
employee perks
Paid Time Off
Job Description
Holiday Inn Express Charlotte Airport is a part of Maya Hotels, a distinguished hospitality company known for its commitment to operational excellence and delivering exceptional guest experiences. Located at 108 Airport Commons Dr., Charlotte, NC, this hotel exemplifies the high standards and welcoming atmosphere that Maya Hotels is renowned for across its portfolio of brands. Maya Hotels proudly represents multiple well-respected brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. As a company, Maya Hotels is dedicated to creating a positive work environment that fosters growth, innovation, and exceptional service in the... Show More
Job Requirements
- Education: Bachelor's degree in hospitality management, Business, or a related field preferred
- Experience: 3+ years of hotel management experience
- Experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Qualifications
- Bachelor's degree in hospitality management, Business, or a related field preferred
- 3+ years of hotel management experience
- experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Duties
- Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue
- Utilize financial data to maximize profitability and return on investment
- Leverage distribution channels and technology to enhance market share and revenue
- Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position
- Develop team member engagement programs aligned with brand service behaviors
- Implement and monitor succession planning to ensure strong future leadership
- Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance
- Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies
- Lead by example and demonstrate Maya Hotels' core values
- Maintain compliance with brand standards, hallmarks, and license agreements
- Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations
- Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty
- Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies
- Act as a public relations representative, raising awareness of the hotel and brand in the local community
- Drive environmentally conscious initiatives to reduce the hotel’s carbon footprint
- Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals
- Lead the hotel’s recycling and sustainability efforts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: