Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,400.00 - $84,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company widely recognized as a pioneer and innovator in the hospitality industry. With a stronghold in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its global presence into Europe, Latin America, and the Caribbean. Managing a diverse portfolio of properties that boasts an aggregate asset value exceeding $20 billion, Highgate generates cumulative revenues of over $5 billion, demonstrating its significant impact on the hospitality sector worldwide. The company’s comprehensive expertise spans all stages of the hotel property lifecycle, including planning,... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Effectively communicate verbally and written with all levels of employees and guests
- Be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Participate in Manager on Duty coverage as required
- Maintain regular attendance in compliance with hotel standards
- Maintain high standards of personal appearance and grooming including nametags
- Comply with hotel standards and regulations to encourage safe and efficient hotel operations
- Be effective in handling problems including anticipating, preventing, identifying and solving problems
- Understand and evaluate complex information and data from various sources
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all employees and guests
- Skilled at listening, understanding, and clarifying concerns from employees and guests
- Ability to multitask and prioritize departmental functions
- Approach all interactions in an attentive, friendly, courteous, and service-oriented manner
- Attend all required hotel meetings and trainings
- Participate in Manager on Duty coverage as required
- Maintain regular attendance per hotel standards
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards to ensure safe and efficient operations
- Effective problem handling and resolution skills
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of sensitive information
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including training sessions and sales and operations reviews
- Meet all financial review dates and corporate programs in a timely fashion
- Hold monthly financial reviews with all department managers, M.I.D.s, and supervisors
- Ensure all department heads maintain productivity levels and accounting procedures
- Develop managers for advancement through competency and corporate training
- Conduct daily HHBR meeting with Director of Sales focusing on prospecting and account calls
- Play a pivotal role in hotel sales efforts including calling on top accounts, meeting clients, hosting events
- Participate in M.O.D. coverage as scheduled
- Maintain direct contact with management trainees
- Adhere to all hotel policies and train managers to ensure compliance
- Oversee and assist in budget processes
- Ensure service standards training and compliance in all departments
- Create a positive, team-oriented environment through employee development
- Inspect rooms regularly with housekeeping and engineering
- Ensure timely processing of invoices using A/P process
- Ensure financial documents submission to corporate on schedule
- Maintain cleanliness and maintenance through inspections and preventive programs
- Ensure employees are attentive, courteous, and efficient
- Forecast monthly financial position and analyze data
- Conduct management interviews and follow hiring procedures
- Interview final candidates for management positions
- Perform Executive Committee performance appraisals and ensure adherence to appraisal standards
- Motivate, coach, counsel, and discipline management personnel per SOPs
- Perform duties assigned by Vice President or Regional Director
- Ensure fair and equitable treatment of employees
- Meet clients on property to assist sales effort
- Be present in public areas during peak times to greet guests
- Ensure secure handling and auditing of hotel safe
- Conduct monthly credit meetings and participate in credit policies
- Complete corporate training modules and become certified trainer
- Ensure scheduled meetings occur on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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