Job Overview
Employment Type
Full-time
Work Schedule
On-call
Weekend Shifts
Night Shifts
Benefits
bonus incentive programs
Comprehensive benefits package
Health Insurance
Paid Time Off
Retirement Plan
Career development opportunities
employee recognition programs
Job Description
Seva Hospitality is a dynamic company dedicated to providing exceptional hotel management services with a commitment to quality, guest satisfaction, and operational excellence. As a growing hospitality group, Seva Hospitality focuses on developing a cohesive team environment where employees are valued and motivated to perform at their best. The company offers a robust bonus incentive program designed to reward outstanding performance across all positions and provides a comprehensive benefits package to all eligible full-time team members, highlighting their dedication to employee well-being and career advancement. Seva Hospitality is renowned for fostering a supportive, inclusive culture that prioritizes continual learning and... Show More
Job Requirements
- Certifications as required by franchise
- Clean driving record and valid driver’s license
- Safe defensive driving skills
- Ability to reach all areas of the hotel to assist clients
- Occasional carrying and lifting of heavy items
- Availability to work nights, weekends and holidays
- Willingness to be on call when away from work
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- Proven experience in hotel or hospitality management
- Strong leadership and team management skills
- Excellent financial management and budgeting abilities
- Knowledge of local and national marketing strategies
- Ability to comply with OSHA, EEOC, Wage Hour and Health laws
- Strong communication and interpersonal skills
- Experience with sales and revenue management
- Ability to handle guest relations professionally
- Proficiency in hotel management software and accounting systems
Job Duties
- Manages all departments including rooms, housekeeping, food and beverage, maintenance and other departments
- Ensures all departments are profitable and maintain strong working relationships
- Completes daily tasks such as managing hotel accounting, confirming credit card and cash deposits, dropping deposits to bank, reviewing night audit reports, ordering supplies, and collecting accounts receivables
- Helps create local and national marketing plans and pricing strategies and responds to market changes
- Actively participates in sales discussions and meetings, monitors monthly production levels
- Promotes hotel policies and philosophies to team members and guests
- Helps create the hotel’s annual budget and monitors hotel performance throughout the year
- Produces monthly financial reports and tracks hotel’s budget standing
- Manages human resources by controlling turnover, motivating and developing team members, and conducting daily staff meetings
- Enforces and maintains a preventative maintenance program
- Responds quickly to guest requests or complaints and ensures satisfaction
- Maintains professional appearance and demeanor
- Communicates company policies effectively to subordinates
- Ensures compliance with all federal, state, and local laws including OSHA, EEOC, Wage Hour and Health laws
- Develops and maintains community relationships with organizations such as Chamber of Commerce and local government
- Assists with Quality Assurance franchise reviews
- Conducts or assists with staff meetings
- Reviews team member performance and conducts personnel actions with approval
- Adheres to team member handbook guidelines and reports to work as scheduled
- Observes guest service protocols including assisting guests with disabilities
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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