Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
competitive pay
Performance-based raises
Medical insurance
Dental Insurance
Vision Insurance
Domestic partnership benefits
Paid parental leave
FSA
HSA with Employer Contribution
Commuter benefit Program
401(k) retirement savings with company match
Employee assistance program
Paid Time Off
Discount Program
Flexible work schedule
Career growth opportunities
Job Description
Potbelly Sandwich Shop is a renowned fast-casual restaurant brand known for its delicious sandwiches, signature toasted bread, and welcoming atmosphere. Established with a mission to deliver great food and exceptional customer experiences, Potbelly has grown into a beloved destination for both customers and employees. With numerous locations across the United States, the company embodies a culture centered around community, inclusivity, and teamwork. Potbelly is dedicated to creating a positive work environment that promotes personal growth and professional development for its team members. This commitment to fostering Good Vibes within its shops ensures that both customers and staff enjoy a dynamic... Show More
Job Requirements
- Minimum high school diploma or equivalent
- at least two years of general manager experience in restaurant or retail environment preferred
- ability to meet or exceed physical demands including standing and walking for 8-9 hours
- ability to work minimum 45 hours per week
- food safety certification within 30 days if employed in Illinois
- strong communication skills
- availability to work flexible hours
- ability to handle customer complaints and conflicts
- ability to multitask and prioritize under pressure
- strong organizational skills
- knowledge of Microsoft Office
- familiarity with financial reports and P&L management
- ability to lift up to 50 pounds occasionally and 10 pounds frequently
- commitment to fostering inclusive culture
- ability to maintain scheduling and labor goals
Job Qualifications
- Minimum of at least two years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
- strong written and verbal communication skills
- strong organizational and multitasking skills
- ability to build and develop strong teams and handle conflict resolution
- strong interviewing skills
- ability to write effective schedules and maintain labor goals
- Microsoft Office skills
- strong business acumen
- ability to understand and interpret financial reports
- ability to stand or walk for 8-9 hours
- ability to work a minimum of 45 hours per week
- ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
- food safety certification required for Illinois applicants within 30 days
- experience in a fast-paced environment
- team player
- problem-solving skills
- customer service oriented
- able to manage potential allergens
Job Duties
- Train, coach, and develop all shop team members to realize their potential
- assess staff abilities and create effective development plans
- interview, select and hire great people who represent Potbelly values
- develop and maintain Good Vibes culture that fosters strong attraction and retention
- effectively schedule associates, certified trainers and shift leaders
- update communication board with critical shop information
- hold regular meetings with key shop staff
- effectively delegate tasks to team and ensure a high standard of execution
- ensure all security procedures are followed
- ensure back-of-the-house procedural standards are met
- count drawers and follow proper daily cash handling procedures
- effectively drive neighborhood shop marketing and promotions to maximize sales potential
- control cost of goods, variances and inventories within the shop
- create a marketing plan and lead local shop marketing to increase sales
- control assigned P&L line items
- spend 80-90% of time on the shop floor in the front of the house
- maintain deadlines and prioritize while running an effective shift
- comply with health and safety standards for food, cleanliness and safety
- effectively handle customer complaints and issues
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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