General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
quarterly bonuses
Educational Reimbursement
Technology Reimbursements
Job Description
HHM Hotels is a respected hospitality management company known for its dedication to providing exceptional guest experiences and operational excellence. Among its portfolio is the Hampton Inn Philadelphia Center City Convention Center, a prominent hotel located in a bustling urban area near Philadelphia's major business and convention hubs. The hotel prides itself on combining comfort, convenience, and outstanding customer service to cater to business travelers, tourists, and event attendees alike. As part of the HHM Hotels family, the Hampton Inn embodies a culture of integrity and innovation, underpinned by the company’s philosophy that values people, excellence, and the drive to... Show More
Job Requirements
- Associate or Bachelor’s degree in Business, Hospitality or related field is preferred
- 10 years of operations management or similar leadership role experience in a hotel
- financial acumen including budget development and financial performance management
- ability to lead, inspire, and mentor a diverse team
- commitment to upholding quality, safety, and sustainability standards
- capability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
- willingness to travel occasionally
Job Qualifications
- Associate or Bachelor’s degree in Business, Hospitality or related field is preferred
- 10 years of operations management or similar leadership role experience in a hotel
- knowledge of Philadelphia Center City market is a plus
- Hilton brand experience is a plus
- strong financial acumen including budget development and financial performance management
Job Duties
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability
- set clear expectations and provide guidance to achieve exceptional performance
- ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of issues
- continuously seek opportunities to enhance guest interactions and exceed expectations
- develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals
- monitor financial performance through regular analysis and implement corrective actions
- maintain seamless and efficient operations by overseeing all hotel departments including front office, housekeeping, and maintenance
- implement best practices to uphold quality and safety standards
- follow sustainability guidelines aligned with HHM Hotels EarthView program
- foster a culture of continuous learning and professional development empowering team members to excel and advance within the organization
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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