Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $71,700.00
Work Schedule
Standard Hours
Benefits
PTO with immediate accrual
Access 50% of your wages prior to payday
Discount program for car rentals
Travel
Entertainment
Hotel discounts worldwide
Health Insurance
Dental Insurance
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Voluntary options: critical illness
Accident
hospital indemnity
short term disability
Legal
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health savings account
Employee assistance program (EAP)
Dependent care FSA
Job Description
This job opening is for the position of General Manager at a well-established hotel committed to delivering exceptional guest experiences and maintaining high operational standards. The hotel is renowned for its commitment to quality service, financial excellence, and a positive work culture. As a General Manager, you will play a crucial leadership role in overseeing multiple departments and ensuring that all operations align with the hotel's brand standards and customer satisfaction goals. \n\nThe General Manager is entrusted with the overall responsibility of the hotel's operational success. This includes managing departments such as housekeeping, front desk, food & beverage, sales, and... Show More
Job Requirements
- Possess knowledge of hospitality industry and business management fields
- Speak, read, write, and comprehend the English language, proficiently
- Possess proficient computer skills including proficient knowledge of MS Office products
- Able to work independently with minimal supervision
- Knowledge of sales process and general market knowledge
- Knowledge of revenue management and forecasting
- Able to assess and evaluate team member performance
- Able to make decisions with general policies and procedures
- Ability to analyze complex information and develop new practices
Job Qualifications
- Possess knowledge of hospitality industry and business management fields
- Speak, read, write, and comprehend the English language, proficiently
- Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
- Able to work independently with minimal supervision and desire to participate as part of a team
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
- Knowledge of sales process, client base, and general market knowledge
- Knowledge of revenue management and successfully forecast business on both short-term and long-term basis
- Develop and maintain rapport with key community contacts to ensure a visible presence in the community
- Lead and be a role model for all team members
- Basic to advanced knowledge of budget development and analysis and monthly financial analysis
- Able to assess/evaluate team member performance in a fair and consistent manner
- Able to make decisions with only general policies and procedures available for guidance
- Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
Job Duties
- Oversee the service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the culture
- Ensure all departments are profitable and maintain strong working relationships
- Delegate authority and assign responsibility to all employees, supervise work activities of all employees
- Ensure staff received proper training for each position, including safety training and standard operating procedures
- Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention
- Protect the assets of the hotel by enforcing and maintaining preventative maintenance program
- Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner
- Responsible for hotel Brand satisfaction scores cumulatively and each department
- Comply with all brand initiatives and standards
- Allocate funds, authorizes expenditures and assists Management Company in budget planning
- Produce required monthly financial reports and know at all times where the hotel stands against budget
- Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives
- Responsible for all hotel inventories and par levels. Approve all purchase orders
- Participate in the sales efforts and processes at the hotel by daily interaction with Sales Manager
- Conduct regular staff and employee meetings
- Facilitate open employee communication to discern grievances and respond to grievances in appropriate manner including readdressing those meriting correction
- Coordinate capital improvement projects to maintain, upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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