Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $100,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard Norfolk Downtown is a distinguished hotel under the umbrella of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a vast portfolio of 148 premium-branded hotels with over 22,000 guestrooms spanning 37 states and 106 cities. The company operates some of the most respected names in the industry, including 9 Marriott brands and 8 Hilton brands, as well as several independent hotels. With more than 7,000 team members nationwide, MCR is known for its commitment to excellence, innovation, and outstanding guest experiences. It has been honored as one of Fast Company’s 10 Most Innovative... Show More
Job Requirements
- Must be 18 years of age or older
- Able to perform physical demands including standing for long periods, lifting up to 25 pounds, bending, stooping, and moving throughout the hotel
- Ability to operate computers and office equipment
- Travel may be required
- Must effectively communicate in English including reading, writing, speaking, and interpreting documents
- Must be able to follow job-related instructions and perform other duties as assigned
- Must be able to perform essential functions with or without reasonable accommodation
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capable of evaluating and selecting among alternative courses of action quickly and accurately
- Ability to work well in stressful and high-pressure situations maintaining composure and objectivity
- Effective listening and conflict resolution skills
- Proficiency with financial information, basic arithmetic, and data
- Attention to detail with the ability to meet deadlines
- Proficient in Windows operating systems and company-approved spreadsheets and word processing
- Strong communication skills to convey information clearly
- Leadership in hospitality and guest service ensuring friendly service
- Must meet legal age requirements for serving alcoholic beverages at select properties
- Valid driver’s license required
- Basic market knowledge
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience in hospitality preferred
- Experience in Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support and be aware of all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized both front and back of the house
- Participate in cleaning guest rooms and public spaces as needed
- Always greet guests happily while cleaning
- Complete all operational checklists accurately and on time every shift
- Ensure shift handover reports are accurate and timely
- Wear a clean, approved uniform and be well-groomed with a nametag and smile
- Communicate professionally and clearly with team members
- Demonstrate a willing and positive attitude beyond traditional roles
- Collaborate effectively to create a welcoming atmosphere and positive workplace
- Conduct daily supervision including room and public space walkthroughs
- Onboard new team members following established processes
- Complete daily summary and night audit processes per policy
- Start and complete shift handover reports
- Oversee adherence to brand standards and quality assurance expectations
- Ensure all team members follow the MCR attire standards
- Certify all fire and life safety inspections are current and deficiencies corrected
- Confirm preventative maintenance tasks are performed and quality checked
- Ensure team members adhere to established work schedules
- Build a culture of learning and safety
- Ensure staff have required functional expertise
- Communicate future growth opportunities and career paths
- Provide daily moment-to-moment coaching with positivity
- Review previous day’s team member time clock punches
- Manage purchase order and invoice processing
- Maintain MCR approved storage cleanliness and inventory protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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