Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,300.00 - $67,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for overseeing assets exceeding $15 billion and managing a diverse portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established 30 years ago, Highgate has cemented its position as an industry innovator, combining cutting-edge technology with expert knowledge to drive growth and excellence in the hospitality sector. This company employs sophisticated revenue management tools and strategies that finely tune hotel performance to market dynamics, thereby maximizing asset value and profitability. With an executive team composed of seasoned hospitality professionals, Highgate maintains... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum 6 years progressive hotel or related field experience
- strong leadership and communication skills
- ability to multitask and prioritize
- effective problem-solving abilities
- commitment to exceptional guest service
- ability to work flexible hours including weekends and holidays
- physical ability to exert up to 20 pounds occasionally and up to 10 pounds frequently
- maintain a warm and friendly demeanor
- proficiency in verbal and written communication
- willingness to participate in management on duty coverage
- compliance with company standards and policies
- capacity to maintain confidentiality
- attendance and punctuality in accordance with scheduling needs
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
- physically able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication with all levels of employees and guests
- effective listening and problem resolution skills
- skilled at multitasking and prioritizing departmental functions
- approach encounters with guests and employees attentively and courteously
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance per company standards
- maintain high standards of personal appearance and grooming
- comply with company safety and operational standards
- effective problem anticipation and resolution
- ability to understand and evaluate complex information
- maintain confidentiality of information
- perform additional duties as assigned
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- conduct weekly staff meetings including weekly training sessions and review of sales and operations efforts
- meet all financial review dates and corporate directed programs in a timely fashion
- hold a monthly financial review with all department managers M.I.D.'s and supervisors
- ensure all department heads maintain budgeted productivity levels and standard accounting procedures
- develop managers for future advancement through competency and corporate training programs
- conduct daily HHBR meetings focusing on prospecting and account calls and potential business results
- participate in hotel sales efforts including calling on top accounts and meeting clients
- participate in required M.O.D. coverage as scheduled
- maintain direct contact with and monitor development of management trainees
- adhere to all company policies and train new managers to ensure compliance
- oversee and assist in the budget process as required
- ensure service standards training is taking place using company guidelines
- assist in creating a positive team-oriented environment focusing on guest through employee development and motivation
- inspect rooms regularly with housekeeping manager and property engineer
- ensure complete processing of invoices daily using A/P process
- ensure monthly financial document compliance with corporate office accounting calendar
- ensure cleanliness and maintenance of physical property through inspections and preventive maintenance programs
- ensure employees are attentive friendly courteous and efficient with guests and coworkers
- forecast monthly financial position by estimating revenues and expenses and generate accurate reforecast
- prepare and conduct management interviews and ensure hiring procedure compliance
- interview all prospective final candidates for management positions prior to employment offers
- perform performance appraisals and ensure management compliance with standards
- motivate coach counsel and discipline management personnel according to company policy
- perform other duties as requested by Vice President or Regional Director of Operations
- ensure fair and equitable treatment of employees
- meet clients on property and assist sales efforts
- be present in public areas during peak times greeting guests and assisting
- ensure hotel safe procedures and monthly audits
- ensure monthly credit meetings and actively manage hotel credit and collection policies
- complete required corporate training and certification
- ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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