Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,300.00 - $67,700.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Founded over 30 years ago, Highgate has established itself as an innovator in the hospitality industry. The company provides comprehensive guidance through all stages of the property cycle, including planning, development, recapitalization, and disposition. With a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, Highgate incorporates contemporary programming and digital expertise to stay ahead in the... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Ability to effectively communicate verbally and in writing with all levels of employees and guests
- Effective listening and problem-solving skills
- Ability to multitask and prioritize departmental functions
- Attend all required meetings and trainings
- Participate in management on duty coverage as required
- Maintain regular attendance and comply with scheduling needs
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with company standards and regulations for safe and efficient operations
- Ability to understand and evaluate complex information and data
- Must maintain confidentiality of information
- Perform other duties as requested by management
Job Qualifications
- Progressive experience in hotel or related field
- Strong leadership and management skills
- Effective verbal and written communication skills
- Experience in budgeting and financial analysis
- Ability to conduct training and develop employees
- Proficient in sales and client relationship management
- Skilled in problem solving and decision making
- Knowledge of hospitality industry standards and compliance
- Ability to multitask and manage time effectively
- Strong interpersonal and customer service skills
- Ability to maintain confidentiality
- Experience conducting performance appraisals and disciplinary actions
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including weekly training sessions reviewing previous and future sales and operations efforts
- Meet all financial review dates and corporate programs in a timely fashion
- Hold monthly financial reviews with all department managers and supervisors
- Ensure department heads maintain productivity levels and standard accounting procedures
- Develop managers for future advancement through competency and corporate training
- Conduct daily sales meetings focusing on prospecting and account calls
- Participate in sales efforts including client calls, hosting events and meetings
- Provide management coverage as scheduled
- Monitor development of management trainees
- Adhere to company policies and train new managers for compliance
- Assist in hotel budget process as required
- Ensure training in service standards is conducted and compliance across all departments
- Foster a positive team-oriented guest focused environment
- Inspect rooms weekly with housekeeping and engineering managers
- Ensure daily invoice processing
- Ensure monthly financial documents are submitted in compliance with accounting calendar
- Maintain cleanliness and maintenance through inspections and preventive maintenance
- Ensure employees are attentive, friendly, courteous and efficient with guests and staff
- Forecast monthly financial position estimating revenues and expenses
- Conduct management interviews and ensure compliance with hiring procedures
- Interview final candidates for vacant management positions
- Perform performance appraisals of executive committee members
- Motivate coach counsel and discipline management personnel according to SOPs
- Perform other duties as requested by senior management
- Ensure fair and equitable treatment of employees
- Meet clients on property to assist sales efforts
- Greet guests in public areas during peak times
- Follow procedures for hotel safe security and monthly audits
- Conduct monthly credit meetings and support credit and collection policies
- Complete required corporate training modules and become certified trainer
- Ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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