Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Life insurance
401(k) with Company Match
short-term disability
long-term disability
Paid parental leave
paid bereavement leave
Flexible vacation
cell phone stipend
Accrued Paid Sick Leave
Job Description
SSA Group is a prominent company specializing in providing integrated services for zoos, aquariums, museums, and other cultural attractions throughout the United States. With over 50 years of experience in the industry, SSA Group is dedicated to enhancing revenue opportunities for its partners by managing dining, retail, admissions, and other essential operations. The company is built on pillars of sustainability, inclusivity, and innovation, aiming to transform the cultural attraction industry by setting higher standards and customizing best practices to meet the unique needs of each partner. SSA operates with a family-like dedication and commitment, focusing on furthering the missions of... Show More
Job Requirements
- Five years operations management experience
- Two years management in cultural, iconic, amusement or museum attraction preferred
- Must be 18 or older
- Ability to stand for extended periods and lift up to 35 pounds
- Ability to work varied hours including nights, weekends, and holidays
- Strong interpersonal communication skills
- Proven leadership and team development skills
- Exceptional problem-solving and organizational skills
- Demonstrated financial management and analytical skills
- Flexible and adaptable in a fast-paced environment
- Basic computer skills
- Knowledge of applicable local, state, and federal laws
Job Qualifications
- Strong interpersonal and communication skills
- Proven leadership ability
- Team building and partnership fostering experience
- Exceptional problem solving and decision making skills
- Financial management and analytical skills
- Planning and organizational aptitude
- Computer proficiency for basic office functions
- Ability to work in fast-paced environments
- Knowledge of relevant laws and regulations
- Experience in cultural or amusement operations a plus
- ServSafe Certification a plus
Job Duties
- Coach, supervise, direct all department managers to meet daily operational needs
- Schedule management personnel as necessary
- Develop training standards for alcohol service, customer service, safety, harassment
- Host management team meetings and conduct training sessions
- Track, maintain and budget inventory and cost of goods with Executive Chef and Retail Operations Manager
- Act as main liaison between the Client and SSA
- Maintain a close relationship with client staff to ensure positive working relations
- Collaborate with marketing to enhance guest experience and operational output
- Attend client meetings and report to Regional Manager
- Manage compliance with applicable laws
- Maintain a clean, safe and organized work environment
- Uphold company policies and procedures
- Oversee unit financial management through budgeting, forecasting and sales/per cap management
- Ensure fiscal deadlines are met
- Manage invoice processing and financial reporting
- Complete business assessments and market pricing analysis
- Forecast sales and maintain sales analysis
- Manage payroll and controllable profit within guidelines
- Achieve sales, per cap and controllable budget goals
- Minimize controllable costs
- Implement SSA EXTRA Guest Service
- Manage daily functions of applicable departments
- Maintain contract knowledge and implementation
- Support progressive discipline documentation
- Update operating manuals
- Review and approve special event plans
- Manage menu design and pricing
- Participate in long-range planning
- Manage capital projects
- Oversee business legal needs
- Handle employee integration and exit processes
- Promote inclusive and supportive workplace
- Manage unit publications
- Support sustainability and conservation efforts
- Drive community engagement and giving back
- Perform other necessary tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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