Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,400.00 - $69,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets. Their expansive global footprint includes over 400 hotels across North America, Europe, the Caribbean, and Latin America, which underscores their industry-leading presence in the lodging and hospitality sector. Established with over three decades of pioneering expertise and innovation in the hospitality industry, Highgate continues to set benchmarks by providing comprehensive service from property planning and development through recapitalization and disposition. The company's innovative approach is reflected in its diverse collection of lifestyle and legacy hotel brands, complemented by independent... Show More
Job Requirements
- Experience in hotel or related field
- College degree preferred but experience may substitute
- Ability to lift up to 20 pounds occasionally
- Friendly and warm demeanor
- Strong communication skills
- Effective problem-solving skills
- Ability to multitask and prioritize
- Attend required meetings and trainings
- Participate in M.O.D. coverage
- Regular attendance and punctuality
- Maintain professional appearance
- Adherence to hotel policies and safety regulations
- Ability to maintain confidentiality
- Effective interpersonal skills
- Ability to work under pressure
- Complete management training and certifications
- Perform other duties as assigned
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree with 4 to 5 years related experience or a 2-year college degree with 5 to 6 years related experience
- Light work exerting up to 20 pounds of force occasionally
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all employee levels and guests
- Ability to listen, understand, and clarify concerns
- Multitasking and prioritizing departmental functions to meet deadlines
- Attentive, friendly, courteous, and service-oriented approach
- Attendance at all hotel required meetings and trainings
- Participation in M.O.D. coverage as required
- Regular attendance aligned with Highgate scheduling standards
- High standards of appearance and grooming including name tags
- Compliance with safety and operational regulations
- Problem handling including anticipation, identification, and resolution
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
Job Duties
- Tour operating departments daily and make adjustments as needed
- Conduct weekly staff meetings and training sessions
- Meet all financial review dates and corporate programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and accounting procedures
- Develop managers through competency and corporate training programs
- Collaborate with Director of Sales in daily HHBR meetings focusing on sales prospecting and account calls
- Engage in hotel sales efforts including client meetings and hosting events
- Participate in M.O.D. coverage as scheduled
- Monitor management trainee development
- Adhere to and enforce Highgate policies and procedures
- Oversee and assist in budget processes
- Ensure training in service standards across departments
- Foster a positive, team-oriented environment focused on guest satisfaction
- Inspect rooms regularly with Housekeeping and Engineering managers
- Ensure daily invoice processing and monthly financial document compliance
- Maintain cleanliness and preventive maintenance of the property
- Ensure employees provide attentive, friendly, and courteous service
- Forecast monthly financial position analyzing revenue and expenses
- Conduct management interviews and enforce hiring procedures
- Interview final candidates for management positions
- Perform Executive Committee member appraisals and ensure compliance in staff appraisals
- Motivate, coach, counsel, and discipline management personnel
- Perform additional duties as assigned by senior leadership
- Ensure fair employee treatment according to company policies
- Meet clients on property to support sales
- Greet guests during peak times in public areas
- Ensure hotel safe security and monthly audits
- Conduct monthly credit meetings and manage credit and collection policies
- Complete corporate training and become certified trainer
- Ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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