Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,000.00 - $120,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
Paid Time Off
Flexible vacation plan
short-term disability
long-term disability
Parental leave
Bereavement leave
cell phone stipend
Accrued Paid Sick Leave
Job Description
SSA Group is a dynamic company that partners with zoos, aquariums, museums, and other cultural attractions across the United States to enhance their dining, retail, admissions, and overall guest experience. With over 50 years of rich industry experience, SSA Group has established itself as a pioneer in integrating innovative operational strategies focused on sustainability, inclusivity, and technological advancement. This family-built organization operates with a heartfelt commitment to its partners, continuously setting higher standards by customizing best practices tailored specifically for each client. SSA Group's mission is not only to drive revenue growth but also to amplify the educational and cultural... Show More
Job Requirements
- Minimum age 18
- Prior experience in theme/amusement parks, zoos, waterparks or cultural attractions preferred
- Ability to coach and supervise management teams
- Strong organizational skills
- Ability to articulate to clients and upper management
- Computer knowledge for office tasks
- Physical stamina for operational duties
- Flexibility to work varied schedules including holidays
- Must meet all local, state, and federal regulations
- Effective communication and leadership skills
- Proven ability to manage budgets and financial reports
Job Qualifications
- Five years operations management experience
- Two years management in cultural, iconic, amusement or museum attractions preferred
- ServSafe certification a plus
- Strong interpersonal and communication skills
- Proven leadership with team building and development
- Exceptional problem solving and decision making
- Financial management, merchandising and analytical skills
- Ability to remain flexible in a fast-paced environment
- Computer proficiency for basic office functions
- Physical ability to stand and lift boxes up to 35 lbs
- Ability to work varied hours including nights, weekends, and holidays
- Commitment to inclusivity and sustainability efforts
Job Duties
- Coach, supervise, direct all department managers so operational needs are met daily
- Schedule management personnel as necessary
- Assist management in developing training standards for alcohol service, customer service, safety, and harassment
- Host all meetings for management team and conduct training sessions
- Work with Executive Chef, Retail Operations Manager and Buyer to track and budget inventory and cost of goods
- Act as main liaison between client and SSA
- Maintain positive working relationship with client staff
- Collaborate with marketing to drive company efforts and guest experience
- Attend client meetings and report monthly to Regional Manager
- Ensure compliance with all local, state, and federal laws
- Maintain clean, safe, organized work environment
- Uphold company policies and procedures
- Manage financial through budgeting, forecasting, and sales/per cap management
- Ensure fiscal deadlines met
- Review invoices processed
- Provide reports for cash reconciliation, flash reporting, inventory, payroll percentages
- Complete business assessments with market pricing
- Forecast weekly sales and maintain sales analysis
- Manage payroll and controllable profit within guidelines
- Set precedent to achieve sales, per cap, and budget goals
- Minimize controllable costs and strategize revenue opportunities
- Implement SSA EXTRA Guest Service standards
- Oversee day-to-day functions of departments
- Manage contract compliance
- Support progressive discipline documentation
- Keep operating manuals updated
- Review and approve special event plans
- Manage menu design and pricing
- Lead long-range planning for department programs
- Manage capital projects
- Handle business legal needs with HQ
- Manage employee integration and exit in compliance
- Promote inclusive, supportive unit culture
- Manage unit publications
- Ensure sustainability and conservation efforts
- Support community engagement and giving back
- Perform other tasks as necessary
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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