Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
Paid parental leave
paid bereavement leave
Paid Time Off
short-term disability
long-term disability
cell phone stipend
Job Description
SSA Group at Philadelphia Zoo is a leading provider of integrated hospitality and retail management services for cultural attractions across the United States. With over 50 years of experience, SSA Group specializes in managing dining, retail, admissions, and other services that enhance visitor experiences while optimizing revenue for its partners. The company works closely with zoos, aquariums, museums, and other iconic cultural institutions, tailoring operational best practices to meet the unique needs of each client. SSA Group operates with strong pillars of sustainability, inclusivity, and innovation, driving transformation in the cultural attraction industry. As a family-built and family-oriented company, SSA... Show More
Job Requirements
- Strong interpersonal and communication skills including ability to articulate to clients and HQ personnel
- Proven leadership skills with understanding of team building and partnerships
- Exceptional problem solving and decision making with organized approach
- Demonstrated financial management, merchandising, analytical, planning and leadership skills
- Ability to be flexible in a fast-paced environment
- Computer knowledge and skills for basic office functions
- Ability to work varied hours including nights, weekends and holidays as needed
- Must be 18 years or older
Job Qualifications
- Two to five years retail management experience in cultural, iconic, amusement or museum attractions preferred
- Strong experience with retail gifts, financial statements, building projects, contract and client management, personnel management and development, communication and computer skills
- Proven leadership and team building skills
- Exceptional problem-solving and decision-making skills
- Demonstrated financial management, merchandising, analytical, planning and leadership capabilities
- Ability to remain flexible in a fast-paced environment
- Proficiency with basic office computer functions
- Strong interpersonal and communication skills to articulate with clients and headquarters personnel
Job Duties
- Serve as liaison between SSA Group and client to maintain excellent relationship and ensure client and customer satisfaction
- Oversee Retail Operations Manager, Unit Controller and employee team
- Ensure all Retail functions and oversight are met or exceeded by Operations Manager
- Perform SSA EXTRA Guest Service steps to ensure memorable experience for every guest
- Maintain knowledge and implementation of contract with professional discretion
- Host all meetings for senior staff employees
- Conduct training sessions as needed ensuring managers are properly trained
- Support progressive discipline documentation through management and staff collaboration
- Ensure all fiscal deadlines are met and manage final check on all invoices processed
- Maintain close relationship with direct client report and client staff
- Attend client meetings and report to Regional or District Manager
- Provide precise reports for cash reconciliation, flash reporting, item analysis, monthly inventory and payroll
- Take active role in long-range planning of retail programs
- Manage compliance with applicable laws
- Uphold and demonstrate understanding of company policies and procedures
- Perform other tasks as necessary
- Promote inclusive and supportive approach within Brand team and networking at all units
- Remove barriers and empower growth and opportunity at all levels
- Lead by example in sustainability and conservation efforts, educating staff
- Engage in community efforts through activities and giving back opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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