Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $105,000.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) plan with 15% company match
short-term disability
long-term disability
Paid parental leave
paid bereavement leave
cell phone stipend
Paid sick leave
Flexible vacation or time away from work plan
Job Description
SSA Group is a leading hospitality management company specializing in providing integrated dining, retail, admissions, and other services to cultural attractions such as zoos, aquariums, museums, and more across the United States. With over 50 years of experience in the industry, SSA Group has established itself as a pioneer by not only refining industry best practices but also innovating new methods that foster sustainability, inclusivity, and operational excellence. Rooted in family values, SSA Group approaches its partnerships with a deep sense of dedication and responsibility, tailoring solutions that align with each partner's mission while elevating guest experiences and community engagement.Show More
Job Requirements
- Strong interpersonal and communication skills
- Proven leadership skills with team building and development
- Exceptional problem solving and decision making skills
- Demonstrates financial management, merchandising, analytical, planning and leadership skills
- Ability to remain flexible in a fast-paced environment
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and move and handle boxes (35lbs)
- Ability to work varied hours, including nights, weekends and holidays
- Must be 18 or older
Job Qualifications
- Bachelor's degree preferred but all education backgrounds accepted
- Five years operations management experience
- Two years management experience in cultural, iconic, amusement or museum attraction preferred
- ServSafe certification a plus
- Proven leadership with team building and development skills
- Strong interpersonal and communication skills
- Exceptional problem solving and decision-making abilities
- Experience with financial management and analytical planning
- Ability to remain flexible in a fast-paced environment
- Computer proficiency with basic office functions
- Physical ability to stand for extended periods and lift boxes up to 35lbs
- Availability to work varied hours including nights, weekends and holidays
Job Duties
- Coach, supervise, direct all department managers so operational needs are met on a daily basis
- Schedule management personnel as necessary
- Assist management team in developing training standards for alcohol service, customer service, safety, harassment
- Host all management team meetings and conduct training sessions
- Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods
- Act as main liaison between the Client and SSA
- Maintain positive working relationships with client staff
- Collaborate with marketing to drive guest experience and operational output
- Attend Client meetings and report to Regional Manager
- Ensure compliance with local, state and federal laws
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate company policies and procedures
- Manage financial operations including budgeting, forecasting and expense control
- Ensure fiscal deadlines are met and manage invoice processing
- Provide detailed financial and operational reports to Regional Manager
- Conduct business assessment and sales forecasting
- Manage payroll and controllable profit
- Implement SSA EXTRA Guest Service standards
- Manage day to day functions of all applicable departments
- Maintain contract knowledge and professional discretion
- Support progressive discipline documentation
- Update operating manuals
- Approve plans for major special events
- Oversee menu design and pricing
- Participate in long-range planning
- Manage capital projects
- Handle business legal needs with HQ
- Oversee employee integration and exit
- Promote inclusivity and support
- Manage unit publications
- Drive sustainability and conservation efforts
- Support community engagement and giving back
- Perform other necessary tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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