Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,600.00 - $75,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Life insurance
401(k)
Paid Time Off
short-term disability
long-term disability
Paid parental leave
paid bereavement leave
cell phone stipend
sick leave
Job Description
SSA Group is a prominent company specializing in providing integrated solutions for zoos, aquariums, museums, and other cultural attractions across the United States. With over 50 years of industry experience, SSA Group has continued to refine its core operational strategies while pioneering innovative approaches that enhance revenue opportunities for its partners. The company stands out through its dedication to sustainability, inclusivity, and innovation, and it aims to transform the cultural attraction industry by customizing best practices tailored to each partner's unique needs. SSA Group prides itself on its family-oriented approach, built with a sense of love and dedication, ensuring that... Show More
Job Requirements
- Strong interpersonal and communication skills
- Proven leadership skills with team building and development focus
- Exceptional problem solving and decision making skills
- Demonstrates financial management, merchandising, analytical, planning and leadership skills
- Ability to remain flexible in fast-paced environment
- Computer knowledge for basic office functions
- Physical ability to stand for extended periods and handle boxes up to 35lbs
- Ability to work varied hours including nights, weekends and holidays
Job Qualifications
- Proven leadership skills
- Strong interpersonal and communication skills
- Exceptional problem solving and decision making skills
- Demonstrated financial management, merchandising, analytical, planning and leadership skills
- Ability to remain flexible in a fast-paced environment
- Computer knowledge and skill level for basic office functions
- Knowledge of applicable local, state and federal laws
- Experience in operations management preferably in cultural, iconic, amusement or museum attractions
- ServSafe certification a plus
- All educational backgrounds accepted
- Must be 18 or older
Job Duties
- Coach, supervise, direct all department managers so operational needs are met on a daily basis
- Schedule management personnel as necessary
- Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment
- Host all meetings for management team and conduct training sessions as needed
- Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and cost of goods
- Act as main liaison between the Client and SSA
- Maintain a close relationship with direct client report and client's staff to ensure a positive working relationship
- Responsible for close liaison with marketing to drive company efforts, guest experience and operational output
- Attend client meetings and report monthly to Regional Manager
- Remain knowledgeable of and manage in accordance with all applicable local, state and federal laws
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate complete understanding of company policies and procedures
- Accountable for unit’s financial management through budgeting, forecasting, and management of sales/per cap and controllable expenses
- Ensure all fiscal deadlines are met to headquarters
- Manage final check on all invoices processed through account
- Provide precise reports to Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages
- Complete business assessment with comparable market pricing
- Forecast weekly sales, and complete and maintain sales analysis and monthly sales
- Manage payroll and controllable profit within established guidelines
- Set precedent to achieve sales, per cap and controllable budget
- Minimize controllable costs associated with operation
- Perform SSA EXTRA Guest Service steps to ensure memorable experience for every guest and client
- Responsible for day-to-day functions of all applicable departments
- Maintain knowledge and implementation of contract between SSA and Client
- Support progressive discipline documentation in field
- Keep operating manuals up to date
- Review and approve all plans for major special events
- Manage design and implementation of all menus and pricing
- Assume active role in long-range planning for all department programs
- Manage all capital projects to client and SSA expectations
- Manage all business legal needs through communication with headquarters
- Ensure employee integration and exit managed appropriately under legal and headquarters guidelines
- Promote an inclusive and supportive approach
- Assure editorial role on all unit publications
- Ensure unit strives to be an example for company and client guidelines regarding sustainability/conservation efforts
- Support SSA/Unit in driving community effort through hiring and engagement activities
- Perform other tasks as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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