Steak 'n Shake

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Exact $65,000.00
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Work Schedule

Standard Hours
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Benefits

Franchise Partner Program eligibility
competitive compensation
Hands-on leadership role
Professional development opportunities
dynamic work environment
Opportunity for restaurant ownership
Team-based culture

Job Description

Steak 'n Shake is a renowned quick-service restaurant (QSR) brand that has been serving delicious, high-quality meals since its inception. Known for its iconic burgers and shakes, Steak 'n Shake combines a rich heritage with a forward-thinking approach to redefine the fast food experience. They focus heavily on hospitality, ensuring that every guest feels welcome, valued, and cared for at every visit. The company is committed to innovation and operational excellence, making it a leader in the QSR industry. Employees at Steak 'n Shake enjoy a dynamic work environment where leadership, teamwork, and customer satisfaction are top priorities.
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Job Requirements

  • 3+ years of QSR or fast-casual restaurant management experience
  • proven history of consistent work tenure and reliable leadership
  • deep understanding of food cost management, labor optimization, and operational KPIs
  • hands-on leadership comfortable working the drive through or grill
  • tech-savvy with POS systems, inventory platforms, and invoice tools
  • strong physical stamina can lift 50 lbs, stay on feet all day, and thrive in a fast-paced kitchen
  • professionalism that extends to LinkedIn profile and resume
  • track record in driving hospitality excellence and navigating change in a team setting

Job Qualifications

  • Three or more years of experience in QSR or fast-casual restaurant management
  • proven history of consistent work tenure and reliable leadership
  • deep understanding of food cost management, labor optimization and operational KPIs
  • hands-on leadership ability
  • tech-savvy with POS systems, inventory platforms, and invoice tools
  • strong physical stamina
  • professionalism in personal brand and presentation
  • track record in driving hospitality excellence and navigating change in team settings

Job Duties

  • Lead by example by actively working the line, prepping food, maintaining cleanliness, and serving guests
  • wear a professional uniform daily setting the tone for team presentation
  • ensure operational excellence across all shifts including opening, mid-day, and closing
  • uphold all brand standards, food safety practices, and service protocols
  • own the P&L managing food costs, controlling inventory, verifying invoices, and eliminating waste
  • drive labor efficiency with smart scheduling, cross-training, and station versatility
  • proactively monitor and reduce shrinkage through strong controls and real-time coaching
  • oversee inventory from the back door to the front line
  • conduct regular inventory counts with accuracy and waste reduction
  • maintain strong vendor relationships ensuring tight invoice and delivery protocols
  • recruit, train, and retain top hourly talent
  • build a cross-functional team trained across multiple stations to maximize labor productivity
  • inspire a high-performing culture centered on hospitality, accountability, and consistency
  • provide clear feedback and coaching tied to operational standards and results
  • use metrics to drive decision-making including speed of service, food quality, guest satisfaction, and labor costs
  • reinforce systems and SOPs that create repeatable success
  • take pride in developing a clean, efficient, and welcoming restaurant

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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