Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee assistance program
Career development opportunities
Flexible work schedules
Job Description
U.S. Aviation Services, a distinguished member of the United Service Companies family, is actively seeking a highly competent General Manager for their Ontario International Airport (ONT) station. Our company has built a strong reputation in the aviation service sector by consistently delivering exceptional aircraft ground handling and customer service solutions to major airline partners. U.S. Aviation Services operates at multiple airport locations across the country, offering extensive expertise in ramp operations, cabin services, cargo handling, and related airport support, thereby ensuring safe, efficient, and seamless travel experiences for passengers and airlines alike.
As a part of the dynamic United Serv... Show More
As a part of the dynamic United Serv... Show More
Job Requirements
- must have at least five years of supervisory experience in aviation services
- knowledge of aircraft ramp, cargo, cabin, and wheelchair operations
- strong problem-solving abilities
- ability to work under pressure and handle stressful situations
- excellent communication and organizational skills
- ability to lift up to 50 pounds
- proficient in Microsoft Office
- leadership and motivational skills
- willingness to comply with all company regulations and safety training
- availability to work flexible schedules
- ability to coordinate with multiple stakeholders
- must be able to manage payroll and employee scheduling
- authorization to work in the United States
Job Qualifications
- minimum of 5 years supervisory experience and knowledge of all aspects of aircraft ramp, cargo, cabin, and wheelchair operations
- genuine desire to contribute to goals and growth of station and U.S. Aviation
- excellent problem-solving skills
- ability to apply creative solutions that have positive impact on results
- ability to work under pressure, handle stressful situations and maintain flexibility
- able to influence, convince and create mutually acceptable solutions in the context of conflicts
- possess an energetic and tenacious achievement orientation
- ability to respond quickly and seize opportunities
- exhibit leadership qualities which elicit trust with employees, customers, and airport community
- demonstrate sound judgment
- strong knowledge in aircraft safety, service standards and all Federal directives
- manage and teach all safety aspects of airport service functions
- audit and inspect adherence to all SOPs
- bilingual preferred
- excellent leadership and motivational skills
- excellent oral and written communications skills
- excellent organizational skills
- ability to work under pressure/stress
- flexible and able to adapt to change
- proficient in Microsoft Office programs
Job Duties
- contribute to operational safety, a satisfying work environment and improved quality of service
- anticipate, identify, and resolve service and operational issues with a results-oriented approach to performance
- assume local leadership for specific local initiatives for process and performance improvement
- consistently communicate with employees and customers with company directives
- manage and create work schedules for employees
- be influential in building an environment of ownership within the team so that employees feel empowered to use their judgment and make safe and sound decisions
- ensure compliance with all applicable trainings such as ramp, cabin service cleaning/provisioning/recycling, janitorial, catering, lav operation, potable water, vehicle operation and safety training
- oversee recruitment, hiring and training of employee personnel including processing of job applications, drug testing, fingerprinting, background checks, badge processing, scheduling and conducting certified in-class and on-the-job training and uniform distribution
- maintain training records for all station employees
- coach, mentor, counsel, and provide on the job training and oversight supervision of all staff
- work towards continuous development and improvement to achieve a safe and highly successful operation
- oversee the development, maintenance and adherence of all station schedules for all shift personnel and manage hours to control overtime
- lead by example at all times
- manage and oversee daily payroll time tickets and become familiar with ADP payroll
- conduct behavior and performance compliant with company employee handbook
- anticipate customer and employee needs and be available
- act as coach, motivate and engage individuals into building a positive team environment
- celebrate successes and solve problems and failures
- manage supply inventory
- serve as liaison between airline customer, TSA, ONT badge office, CBP, and other relevant agencies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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