Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,900.00 - $71,700.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Community Involvement Programs
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas, known for pioneering the market for location-based entertainment. As the largest operator of adventure parks in the world, Urban Air has built a reputation for offering a safe, exciting, and family-friendly environment where guests of all ages can engage in a wide range of activities that blend physical activity, fun, and adventure. The company is dedicated to providing positive experiences that encourage kids and families to have fun, push their boundaries, and aim higher than they ever thought possible. Urban Air's mission centers around creating... Show More
Job Requirements
- Experience in hospitality or related industry
- minimum of 3 years in facility operations and management
- strong leadership and communication skills
- proficiency in Microsoft Office
- ability to maintain professional grooming and conduct
- ability to establish relationships with staff and vendors
- adaptability to changing business needs
- ability to motivate and mentor team members
- ability to analyze and respond to financial data
- commitment to guest safety and service excellence
- availability to work flexible hours
- valid work authorization
Job Qualifications
- Ability to enthusiastically interact with others
- strong character and sound judgment in decision-making
- experience in hospitality such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- over 3 years of facility operations and management experience
- proven ability in developing team members
- demonstrated success in achieving financial targets
- professional, energetic, self-motivated with a positive attitude
- intermediate skills in Microsoft Office (Excel, Word, PowerPoint)
- consistent professional grooming and conduct
- adaptability and enthusiasm for the business
- strong communication skills both written and verbal
- ability to establish working relationships with employees, management, and vendors
- professionalism at all times
- ability to create and communicate a vision for the park
- flexible and able to adapt to business needs
- accountable for high personal standards
- appreciation of diversity
- innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to staff to develop their skills
- cultivate a team environment that offers exceptional customer service
- implement and execute all staff training programs
- assist in selecting and developing Area Leads and Certified Trainers for added responsibility and internal promotion
- lead and motivate managerial staff to ensure maximum productivity
- execute employee recognition and incentive programs
- maintain a strong community presence through partnerships with local organizations
- ensure a safe, clean, and secure environment for guests and staff
- oversee all aspects of park operations including entertainment, food, beverage, attractions, and property management
- continuously improve operational execution adhering to standards and philosophies
- direct management team to ensure high performance
- promote positive employee relations and uphold operational standards
- assist franchise owners in setting and meeting departmental goals
- monitor online reviews to maintain and enhance guest experience
- execute marketing strategies to drive sales and capitalize on business opportunities
- manage inventory systems with fiscal responsibility
- assure appropriate staffing levels while adhering to labor budgets
- analyze financial reports and develop plans to increase revenue and control expenses
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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