Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,500.00 - $71,000.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Paid Time Off
Paid parental leave
paid bereavement leave
cell phone stipend
short-term disability
long-term disability
Job Description
SSA Group is a renowned company specializing in partnering with zoos, aquariums, museums, and other cultural attractions to enhance their dining, retail, admissions, and overall guest experience. With a legacy spanning 50 years, SSA Group has successfully combined proven industry best practices with innovative approaches to maximize revenue opportunities for its partners across the United States. Their core values emphasize sustainability, inclusivity, and continuous innovation, positioning SSA as a transforming force in the cultural attraction industry. Built by families for families, the company prides itself on dedication, personalized service, and a passion for supporting the mission of its partners to... Show More
Job Requirements
- Strong interpersonal and communication skills including articulating to clients and management
- proven leadership with understanding of team building and partnerships
- exceptional problem solving and organizational skills
- demonstrated financial management and leadership capabilities
- flexible to work in fast-paced environment
- computer literacy for basic office functions
- physical ability to stand long periods and lift 35 lbs boxes
- availability for varied hours including nights, weekends and holidays
Job Qualifications
- Strong interpersonal and communication skills
- proven leadership with team building and development experience
- exceptional problem solving and decision making skills
- financial management, merchandising, analytical and planning skills
- flexibility in fast-paced environment
- computer proficiency with basic office functions
- physical ability to stand for extended periods and handle heavy boxes
- ability to work varied hours including nights, weekends and holidays
- ServSafe certification is a plus
- five years operations management experience
- two years management in cultural, iconic, amusement or museum attraction is favorable
- all education backgrounds accepted
- must be 18 or older
Job Duties
- Coach, supervise, direct all department managers to meet operational needs
- schedule management personnel as necessary
- develop training standards for alcohol service, customer service, safety, harassment
- host all meetings and conduct training sessions for management team
- work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods
- act as main liaison between Client and SSA
- maintain close relationship with client staff
- liaise with marketing to drive company efforts and guest experience
- attend client meetings and report to Regional Manager
- manage compliance with local, state and federal laws
- maintain clean, safe and organized work environment
- uphold company policies and procedures
- manage financials including budgeting, forecasting, sales/per cap, controllable expenses
- ensure fiscal deadlines are met
- manage invoice processing
- provide financial reports to Regional Manager
- conduct business assessments and market pricing analysis
- forecast weekly sales and maintain monthly sales analysis
- manage payroll and controllable profit within guidelines
- set sales and budget goals
- minimize controllable costs
- strategize revenue opportunities
- perform SSA EXTRA Guest Service
- oversee day-to-day functions of all applicable departments
- implement SSA and client contracts
- support discipline documentation and maintain operating manuals
- review special event plans
- manage menu design and pricing
- participate in long-range department planning
- manage capital projects
- handle business legal needs
- ensure proper employee integration and exit
- promote inclusive and supportive unit culture
- manage unit publications
- enforce sustainability efforts
- drive community engagement
- perform additional tasks as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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