Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $78,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts is a distinguished leader within the pet care industry, specializing in providing premium pet resort experiences that cater to the comfort, safety, and enjoyment of pets while their owners are away. Located in Ann Arbor, Michigan, Pet Resorts is part of National Veterinary Associates (NVA), the largest private owner of veterinary hospitals and pet resorts in North America. NVA operates over 1300 companion animal veterinary hospitals and pet resort locations, emphasizing operational excellence, customer satisfaction, and community engagement.
National Veterinary Associates, based in Austin, Texas, has demonstrated rapid growth through strategic acquisitions and expansion initiatives. With t... Show More
National Veterinary Associates, based in Austin, Texas, has demonstrated rapid growth through strategic acquisitions and expansion initiatives. With t... Show More
Job Requirements
- high school degree or equivalent
- bachelor’s degree equivalent education and experience
- minimum 3-5 years of management experience including profit and loss management
- availability to work up to 45-50 hours per week including evenings and weekends
- ability to drive and manage/influence workplace change
- strong profit and loss management abilities
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working in front and back of house roles within the resort
- valid driver’s license with current insurance covering comprehensive and collision
- vehicle available to transport a pet in an emergency
- restaurant management, retail management, veterinary management or hospitality experience preferred
- bilingual skills a plus
Job Qualifications
- high school degree or equivalent
- bachelor's degree equivalent education and experience
- minimum 3-5 years of management experience including profit and loss management
- excellent written, verbal and hands-on team member management skills
- enthusiastic animal lover
- commitment to personal development
- interest in business operations, people development, and driving revenue
- ability to influence resort direction and initiate community outreach
- strong profit and loss management abilities
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working in front and back of house roles
- valid driver's license and current insurance including comprehensive, collision coverage
- restaurant management, retail management, veterinary management, or hospitality experience preferred
- bilingual skills a plus
Job Duties
- understands and communicates the companies' mission, values, and objectives
- provides direction, leadership, and communication for all aspects of the site including financial management, customer service, pet care and team management
- develops and implements a comprehensive sales strategy including proactive lead management and conversion tactics
- creates a plan to drive and achieve resort quantitative objectives including sales revenue, labor, cost of goods sold and expense management
- communicates concerns and needs to the market leader and/or the regional leader
- responsible for maintaining operational excellence within their resort
- responds to directives accurately and promptly ensuring the same level of compliance from the resort team
- recognizes and rewards outstanding performance of resort team members
- demonstrates exceptional leadership behaviors
- creates a data-driven resort plan supporting regional and company initiatives to achieve operational excellence and business results
- analyzes financial data and KPIs to optimize performance, address challenges, and identify growth opportunities
- develops resort leads understanding of financial reports enabling informed decisions and sales goals achievement
- executes corporate marketing plans and local market marketing and sales lead generation plans
- actively engages and educates the community on the company's offerings
- identifies and cultivates relationships with local businesses and referral sources
- leverages digital marketing channels for lead capture and nurturing
- responsible for the selection, development, and performance of subordinate managers and site team
- manages onboarding and training programs for new team members and shift leads
- coaches and counsels team members and resort leads
- recruits and maintains a pipeline of qualified team members
- creates a culture of engagement and addresses team member concerns
- strives for ultimate resort customer service experience and maintains excellent customer service metrics
- ensures adequate shift coverage and adheres to scheduling and labor guidelines
- oversees hiring practices to ensure quality staff
- trains management teams to resolve service issues
- motivates and mentors team members to engage customers in sales opportunities
- adheres to company policies and procedures
- follows OSHA, cash handling, and operations protocols
- maintains resort maintenance, cleanliness, and inventory standards
- leads shifts as manager on duty
- communicates clearly to ensure effective operations
- executes daily audits and enforces checklists
- owns action plan for hot spot management and drives resort level actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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