Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,200.00 - $72,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Aloft Leawood Overland Park is a vibrant and modern hotel located in the bustling area of Leawood, Overland Park. Part of the renowned Aloft brand, which is recognized for its innovative design and vibrant social scene, the hotel blends urban style with warm hospitality to create a unique and inviting atmosphere for guests. Aloft Leawood Overland Park caters to both business travelers and leisure guests, offering a dynamic environment with contemporary amenities, stylish guest rooms, and versatile event spaces. The hotel prides itself on providing a welcoming and clean environment where guests can feel comfortable and cared for throughout their... Show More
Job Requirements
- Must be 18 years of age or older
- Must have bachelor’s or associate’s degree preferred
- Previous supervisory experience preferred
- Progressive hospitality, hotel, restaurant, or service industry experience preferred
- Must be willing to work varied schedules including holidays and weekends
- Must possess a valid driver's license
- Must meet legal age to serve alcoholic beverages at select properties
- Must be proficient in Windows OS and company-approved software
- Must have strong communication and conflict resolution skills
- Must be attentive to detail and able to meet deadlines
- Must work well under pressure and maintain composure
- Must be able to evaluate and decide quickly and accurately
- Must have positive attitude and willingness to learn
- Must be capable of following established guidelines and procedures
- Must be effective at listening and resolving concerns
- Must have basic financial skills
- Must have at least basic market knowledge
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capable of evaluating and selecting among alternatives quickly and accurately
- Ability to maintain composure and objectivity in high-pressure situations
- Effective listening and conflict resolution skills
- Able to work with and understand financial information and data
- Attentive to detail and able to meet deadlines
- Proficient in Windows operating systems and approved office software
- Strong communication skills and ability to convey information clearly
- Leads team members to consistently provide friendly service with a smile
- Meets legal age requirements for serving alcoholic beverages at select properties
- Holds a valid driver's license
- Possesses basic market knowledge
- Willing to work varied schedules including evenings, nights, weekends, and holidays
- Holds a bachelor's or associate's degree preferred
- Previous supervisory experience preferred
- Progressive hospitality or service industry experience including Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel properly welcomed
- Work together with all team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facility features and amenities
- Support and be aware of all groups and events at the hotel
- Use relevant technology appropriately for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized both front and back of house
- Pitch in to clean guest rooms and public spaces as needed to maintain cleanliness and safety
- Greet guests happily while cleaning, using their name if possible
- Complete all operational checklists accurately and on time every shift
- Prepare accurate and timely shift handover reports for effective communication
- Maintain a flawless uniform and personal grooming per the company handbook
- Communicate clearly, honestly, and professionally with all team members
- Demonstrate willingness to stretch beyond traditional roles to meet business needs
- Collaborate with team members to create a welcoming environment and positive workplace
- Conduct daily walks through guest rooms and public spaces to ensure service and cleanliness standards
- Verify all rooms pass inspection and cleanliness checklists
- Oversee onboarding of new team members ensuring adherence to onboarding procedures
- Complete all daily summary and night audit processes as per policy
- Start and complete shift handover reports and upload required daily reports
- Ensure compliance with brand standards and conduct self-audits and corrective actions
- Maintain team member attire standards and enforce uniform policies
- Certify and maintain all fire and life safety inspections and correct deficiencies
- Confirm that preventative maintenance tasks are completed and inspected
- Monitor adherence to established work schedules and adjust departmental shifts as needed
- Foster a culture of learning and safety that encourages mistakes and development
- Provide staff training and ensure functional expertise in roles
- Communicate growth opportunities and career paths to team members
- Deliver daily positive feedback and coaching
- Review daily time clock punches for accuracy
- Process purchases through the proper order system and submit invoices correctly
- Oversee invoice processing ensuring proper accrual
- Manage inventory according to company program and maintain clean storage areas
- Ensure excellent management performance and guest satisfaction scores
- Achieve spotless cleanliness verified by leadership walk-throughs and guest reviews
- Track product consistency and quality through checklists and performance ratings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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