Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $105,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Dallas DFW Grapevine TX Residence Inn is part of MCR, the 3rd-largest hotel owner-operator in the United States, founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR manages a substantial portfolio valued at 5.0 billion dollars, consisting of 148 premium-branded hotels with over 22,000 guestrooms in 37 states and 106 cities. With a workforce of more than 7,000 team members, MCR operates under multiple distinguished brands including Marriott and Hilton, as well as several independent hotels. The company is recognized for its innovation in travel, having been named one of Fast Company's 10 Most... Show More
Job Requirements
- Bachelor’s or Associate’s Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industries
- Must be 18 years of age or older
- Must have a valid Driver's License
- Must meet legal age to serve alcoholic beverages at select properties
- Must be able to work varied schedules including evenings, nights, weekends, and holidays
- Must be able to stand for long periods
- Must be proficient in Windows operating systems and company software
- Must be attentive to detail and meet deadlines
- Must be able to follow guidelines and procedures
- Must possess good communication and conflict resolution skills
- Must be able to manage financial data and perform basic arithmetic
- Must be able to lift and transport supplies up to 25 pounds
- Must be effective in time clock and inventory management
Job Qualifications
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses quickly and accurately
- Must work well in high-pressure situations and maintain composure
- Must be effective at listening, understanding, clarifying, and resolving concerns
- Must be able to work with and understand financial information and basic arithmetic
- Must be attentive to detail and meet deadlines
- Must be proficient in Windows operating systems and company-approved software
- Must be able to convey information clearly
- Must lead team members to provide friendly service with a smile
- Must meet legal age to serve alcoholic beverages at select properties
- A valid Driver's License is required
- Basic market knowledge
- Must be 18 years of age or older
- Bachelor’s or Associate’s Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industries preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Work with team members to achieve high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete all operational checklists accurately and on time
- Ensure shift handover reports are accurate and timely
- Wear a clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a willingness to extend beyond traditional roles
- Work collaboratively to create a welcoming environment for guests and positive workplace
- Conduct daily walks throughout the hotel ensuring service and cleanliness
- Oversee onboarding of new team members and adherence to onboarding processes
- Ensure completion of daily summary and night audit processes
- Manage submission and review of shift handover reports and daily reports
- Oversee adherence to brand standards and quality assurance expectations
- Enforce uniform and appearance standards among team members
- Certify fire and life safety inspections are up to date and deficiencies corrected
- Confirm preventative maintenance tasks are completed and checked
- Monitor adherence to work schedules and manage shifts
- Foster a culture of learning and safety
- Ensure staff maintain required expertise through training
- Communicate career growth opportunities
- Provide daily coaching with positive feedback
- Review team member time clock punches according to policy
- Verify purchase orders and invoice processing comply with procedures
- Manage inventory and storage conditions according to program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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