Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,200.00 - $66,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
performance bonuses
Paid holidays
Job Description
Tim Hortons is a renowned Canadian multinational fast food restaurant known for its coffee and doughnuts, as well as a wide variety of baked goods and quick-service meals. Established in 1964, Tim Hortons has grown to become an iconic brand with thousands of locations across Canada and expanding internationally. Known for its commitment to quality, community involvement, and consistent customer experience, Tim Hortons has become a staple in the fast food industry, providing a friendly environment and exceptional service to millions of guests each day.
The position of General Manager at Tim Hortons encompasses a vital leadership role responsible f... Show More
The position of General Manager at Tim Hortons encompasses a vital leadership role responsible f... Show More
Job Requirements
- High school diploma or equivalent
- minimum 3 years experience in restaurant or food service management
- ability to lead and motivate a team
- strong organizational and multitasking skills
- knowledge of occupational health and safety legislation
- physical ability to perform job duties including standing for long periods and lifting moderate weights
- excellent problem-solving skills
- effective communication skills
- ability to work flexible hours including weekends and holidays
Job Qualifications
- Experience in restaurant or food service management
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- knowledge of health and safety regulations
- ability to manage budgets and control costs
- skilled in performance management and training
- experience with inventory and supply chain management
- adept at handling guest complaints professionally
- understanding of corporate social responsibility practices
- capability to analyze performance data and prepare reports
Job Duties
- Ordering supplies and overseeing building maintenance, cleanliness and security
- accountable for production of Always Fresh standards and waste levels
- using restaurant specific information from the CPP, plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls food, paper, labour costs in the restaurant, and administers payrolls
- accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets
- builds the restaurant's bench strength by identifying and developing high potential employees for progression to the next level
- sets goals and objectives for his/her team
- ensures open door policy for all team members
- has excellent communication skills - ensures ongoing day to day communication with all shifts through communication log or other means
- provides open communication with General Manager and Restaurant Owner
- responsible for restaurant compliance with all applicable legislation
- ensures high standards of guest experience are maintained and demonstrated as a top priority
- implements, and instills in their teams, company policies, procedures, ethics
- handles guest complaints and queries with professionalism and concern
- prepares reports and other performance analysis documentation
- establishes relationships with the local community and undertakes activities which comply with the company's corporate social responsibility programs
- establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
- provides leadership and direction around waste management procedures
- is familiar with and works in compliance with occupational health and safety legislation
- uses or wears personal protective equipment or clothing as required
- does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
- knows, understands and follows safe work practices and procedures
- ensures restaurant has a health and safety program in place
- takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
- conducts regular workplace inspections
- responds to and corrects unsafe acts and conditions
- reports work related injuries and illnesses to the appropriate internal and external authorities
- performs accident investigations for all work related injuries and illnesses
- enforces employee compliance in regard to the restaurant's health and safety policies and procedures
- initiates performance counseling and takes disciplinary actions for noncompliance in matters related to health and safety
- keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
- makes recommendations for improvement to the restaurant's health and safety practices and program
- frequent reaching above waist, chest, and shoulder level, as well as below waist level
- frequent to continuous need for manual dexterity of both hands
- continuous standing on tiled surfaces for all tasks
- ability to stand for long periods of time without a break
- frequent hip flexion while walking for all tasks
- occasional lifting of boxes of supplies/products weighing from
- occasional lifting of milk crates weighing between 5 -30lbs vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
- frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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