Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,200.00 - $78,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Pacific Hospitality Group is a distinguished hospitality company known for its owner/operator business model that values long-term investments and strategic growth. This family-focused organization is dedicated to fostering both investor and team member success by prioritizing sustainable business development and robust community engagement. Committed to integrity, compliance, customer focus, and principled entrepreneurship, Pacific Hospitality Group drives to create enriching experiences that honor these core values. With a vision to enrich lives by offering memorable experiences, giving back to communities, and honoring God in all endeavors, Pacific Hospitality Group prides itself on excellence and inclusivity, underscoring its commitment to a diverse... Show More
Job Requirements
- Bachelor’s degree in hospitality management preferred
- Three or more years of related experience as a general manager or assistant general manager in a similar setting
- Solid knowledge of hotel management and guest relations
- Strong leadership skills with the ability to lead and mentor teams
- Experience in budgeting, forecasting, and financial analysis
- Proficiency with corporate computer programs related to hotel management
- Ability to maintain high standards of quality and service
- Strong communication and interpersonal skills
- Ability to handle guest concerns and emergency situations effectively
- Physical ability to perform job duties which may include standing, walking, lifting up to 50 pounds, and working in various environmental conditions
Job Qualifications
- Three or more years of related experience as a General Manager or Assistant General Manager in a similar setting
- Solid knowledge of hotel management, hotel service standards, guest relations and etiquette
- Ability and experience in successfully leading strong and effective work teams in a high volume, time sensitive environment
- Ability to lead others by mentoring and providing training to exceed guest expectations and enhance guest satisfaction
- Ability to develop and maintain operating and control processes designed to attain maximum efficiency while ensuring adherence to operating criteria
- Bachelor's degree in Hospitality Management is preferred
- Strong knowledge of sales techniques and ability to negotiate and close sales is a plus
- Experience preparing budgets and analyzing profit and loss statements
- Strong problem-solving skills with ability to collect data, establish facts, and draw valid conclusions
- Attention to detail and ability to remain calm and alert under pressure
Job Duties
- Provide executive level leadership to drive overall operating and financial performance
- Ensure overall hotel success, profitability and return on investment
- Prepare annual budget and achieve or exceed budgeted revenues while controlling expenses
- Utilize corporate approved computer programs to analyze forecasts, cost and revenue reports
- Make decisions and take action to maximize profitability
- Ensure quality while minimizing waste to maintain profitability
- Ensure sales and marketing teams effectively optimize resources to meet or exceed budgeted revenue
- Drive revenue and profitability for all revenue departments including Rooms, Food & Beverage, Spa, Recreation, Parking, and Gift Shop
- Initiate and maintain quality community relationships and represent hotel in public forums
- Drive a culture of outstanding service ensuring guests receive consistent, exceptional service
- Monitor and correct guest service-related activities to ensure satisfaction and repeat business
- Address guest concerns or complaints promptly
- Ensure property’s physical appearance exceeds standards and oversee preventative maintenance and repair
- Oversee security and safety functions to protect assets and personal safety
- Manage hotel operations in accordance with organization’s policies and applicable laws
- Develop and support a world-class management team and foster team member engagement and open communication
- Conduct performance evaluations and provide leadership to inspire team to exceed standards
- Communicate sensitive situations proactively to Corporate Team Member Services
- Review and follow all safety policies and procedures and act promptly in emergency situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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