Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,900.00 - $73,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Fitness membership
Job Description
EoS Fitness is a prominent fitness center chain dedicated to transforming the health and wellness of its members through innovative gym facilities, expert guidance, and a supportive community environment. Renowned for its welcoming atmosphere and state-of-the-art amenities, EoS Fitness prides itself on fostering an inclusive and motivating space where individuals of all fitness levels feel empowered to achieve their personal wellness goals. The company emphasizes a commitment to customer satisfaction and community building, making it a leader in the fitness industry. EoS Fitness operates with a mission to create lifelong fans and exercise practitioners through exceptional service, effective programs, and... Show More
Job Requirements
- Must successfully pass background check
- CPR certification required within 30 days of hire
- Ability to work in a gym setting move about club floors and rooms communicate with employees members and the public
- Ability to access and operate the company computer system including preparing documents entering data into computer system read reports from a computer data base or email system
- Ability to bend routinely and repetitively to lift more than 40 lbs
Job Qualifications
- 2 years of sales management experience
- 3-4 years of customer service experience
- Prior experience or strong interest in the fitness industry
- Strong communication skills both verbally and in writing for interacting with employees management and vendors
- Excellent relationship building and influencing skills with people at all levels and in all functions
- Strong detail orientation systematic and thorough approach to problem solving and good time management organizational and record-keeping skills
- Excellent MS Office skills
- Someone who embraces our core values
Job Duties
- Hiring training scheduling and supervising staff members including assistant general managers and fitness consultants
- Effectively communicate goals expectations and procedures to staff members ensuring everyone understands their roles and responsibilities
- Set and achieve membership and revenue goals track KPIs and develop strategies to increase membership retention and new sign-ups
- Provide constructive feedback to staff members on their performance using clear and specific language to highlight areas of strength and areas for improvement
- Ensure high-quality customer service by addressing member concerns or complaints managing membership inquiries and resolving issues promptly
- Engage with members in a friendly and approachable manner actively listening to their needs and concerns and providing clear and helpful responses
- Ensure compliance with health and safety regulations maintaining proper certifications and implementing safety protocols
- Supervise the maintenance and cleanliness of the facility including equipment locker rooms and common areas
- In the event of emergencies or unexpected disruptions communicate calmly and clearly with staff and members providing necessary instructions and updates to ensure their safety and well-being
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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