Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,300.00 - $63,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
Weekly Payroll
Career growth opportunities
Sundays Off
Job Description
InTown Suites is a respected hotel chain known for providing comfortable and affordable extended stay accommodations to business travelers, families, and vacationers across various locations. As a company, InTown Suites prides itself on delivering high-quality service, maintaining clean and safe environments, and fostering a culture that embraces diversity and inclusivity. Recognized within the hospitality industry for its commitment to guest satisfaction and operational excellence, InTown Suites offers a supportive and friendly workplace environment where employees can grow their careers and enjoy competitive benefits. The company is dedicated to sustaining a positive work atmosphere that motivates team members while prioritizing the... Show More
Job Requirements
- Minimum 3 years’ experience in management and supervisory roles
- high school diploma or equivalent education and experience
- valid driver’s license and current auto insurance
- access to a functioning automobile
- proficiency in English language for communication
- ability to interpret reports and hotel data
- mathematical skills for financial calculations
- general computer skills and familiarity with front office management systems
- knowledge of service standards and guest relations
- clear communication skills
- availability to work long hours including weekends
- ability to manage multiple tasks and stressful situations
- good judgment and problem-solving abilities
- sales and marketing knowledge
Job Qualifications
- Minimum 3 years’ experience in management and supervisory experience is required
- high school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered
- possess a valid driver’s license, current auto insurance, and a functioning automobile
- ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc.
- ability to read, understand, and interpret information found in a variety of reports and other internal hotel information
- sufficient mathematical skills in order to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
- possess general computer proficiency and possess thorough knowledge of Front Office/Front Desk management
- possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and up selling techniques in order to ensure the effective operation of the front office and related departments
- ability to compose and express thoughts in a clear and understandable way to ensure effective communication
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities often in stressful situations, organize oneself/one’s work, and the efforts of others
- ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
- salesmanship and knowledge of the local competitive landscape
Job Duties
- Recruit, interview and hire all property staff
- training, development and support of property staff
- responsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functions
- ensure and provide excellent guest service
- develop expertise on computer operating system
- identify and manage repair and maintenance issues
- identify capital expenditure needs and assist with completion of capital expenditure projects
- identify and follow up on life/safety issues and inspection issues
- maximize financial performance through revenue management and pricing recommendations
- meet budgets through P&L analysis and effective cost and inventory control
- assists in preparation of annual budgets
- monitor competitors for their market
- drive sales through local marketing
- develop and maintain positive relationships with all local governmental authorities
- assist in recruitment and training of other General Managers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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