Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $105,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Paid Time Off
short-term disability
long-term disability
Parental leave
Bereavement leave
cell phone stipend
Paid sick leave
Job Description
SSA Group is a leading provider of integrated services for cultural attractions including zoos, aquariums, museums, and similar venues across the United States. With over 50 years of experience, SSA Group has established a reputation for innovation, sustainability, and inclusivity in the management of dining, retail, admissions, and other operational areas within these unique environments. The company prides itself on customizing best practices for each partner, aiming to enhance revenue opportunities and improve the guest experience. Headquartered with a family-driven spirit, SSA Group is dedicated to supporting the missions of its partners and serving the communities and guests that visit... Show More
Job Requirements
- Strong interpersonal and communication skills
- proven leadership skills
- exceptional problem solving and decision making skills
- demonstrates financial management and planning skills
- ability to remain flexible in fast-paced environment
- basic computer knowledge
- physical ability to stand for extended periods and handle boxes up to 35 lbs
- ability to work varied hours including nights, weekends and holidays
- minimum five years operations management experience
- two years management experience in cultural, iconic, amusement or museum attraction preferred
- ServSafe Certification preferred
- must be at least 18 years old
Job Qualifications
- Strong interpersonal and communication skills
- proven leadership skills with understanding of team building and development
- exceptional problem solving and decision making skills
- financial management, merchandising, analytical, planning and leadership skills
- ability to remain flexible in fast-paced environment
- computer knowledge and skill level for basic office functions
- physical ability to stand for extended periods and handle boxes up to 35 lbs
- ability to work varied hours, including nights, weekends and holidays
- five years operations management experience
- two years management experience in cultural, iconic, amusement or museum attraction preferred
- ServSafe Certified a plus
- must be 18 or older
- all education backgrounds accepted
Job Duties
- Coach, supervise, direct all department managers so operational needs are met on a daily basis
- schedule management personnel as necessary
- assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment
- host all meetings for management team
- conduct training sessions as needed
- work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and cost of goods
- act as main liaison between the Client and SSA
- maintain a close relationship with direct client report and the client's staff
- responsible for close liaison with marketing to drive company efforts, guest experience and operational output
- attend Client meetings and report monthly to the Regional Manager(s)
- ensure compliance with all applicable local, state and federal laws
- maintain a clean, safe and organized work environment
- uphold and demonstrate understanding of company policies and procedures
- accountable for unit's financial management through budgeting, forecasting, and management of sales/per capita and controllable expenses
- ensure that all fiscal deadlines are met to HQ
- manage final check on all invoices processed through account
- provide precise reports to Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages
- complete business assessment with comparable market pricing
- forecast weekly sales and maintain sales analysis
- manage payroll and controllable profit within guidelines
- set precedent to achieve sales, per capita and controllable budget
- minimize controllable costs
- perform SSA EXTRA Guest Service
- manage day to day functions of all applicable departments
- maintain knowledge and implementation of contract between SSA and Client
- support progressive discipline documentation
- keep operating manuals up to date
- review and approve plans for major special events
- manage design and implementation of menus and pricing
- assume active role in long-range planning for department programs
- manage all capital projects
- manage all business legal needs
- ensure employee integration and exit are managed appropriately
- promote inclusive and supportive approach
- assure editorial role on unit publications
- ensure unit strives to be example for company and client guidelines regarding sustainability/conservation
- support SSA/Unit in community engagement
- perform other tasks as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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